Senior Ruby/Rails Engineer, Returnly
Managing returns for online brands
Job no longer available
Managing returns for online brands
21-100 employees
Job no longer available
21-100 employees
Company mission
Returnly's mission is to offer its clients' customers a seamless return experience like no other, resulting in higher customer satisfaction and increased profitability.
Role
Who you are
- 4+ years industry experience in Ruby/Rails
- Strong analytical and problem-solving skills; attention to detail
- Knowledge of web service technologies and REST best-practices
- Understanding of scalability challenges and performance of server-side code
- Ability to design and develop horizontally-scalable, resilient and efficient systems
- Deep understanding and experience with relational databases and SQL
- Courage and discipline to dig-in and refactor other people’s code and explore new technology and solutions
- Proven track record of shipping software in a delivery-focused environment
- Desire to improve broken processes and make your own job easier over time
- Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
- Strong interpersonal and communication skills, with the ability to communicate and influence effectively across various departments
- Excellent written and spoken communication is required to collaborate with a global team
- Data-driven mentality
Desirable
- Deep understanding of distributed systems in a cloud environment, and event-driven architecture
- Understanding of and experience with NoSQL data stores
- B.S. degree equivalent (or higher) in Computer Science, Engineering or related field
- Prior history of driving impact in a high-growth eCommerce/technology startup
- Exposure to Amazon Web Services
What the job involves
- Build and enhance a highly configurable system that is used by thousands of companies and millions of shoppers
- Work with a highly collaborative team, where you will solve challenging problems
- Review each other’s code and pair-program to spread knowledge and produce higher-quality code
- Drive quality by writing unit, integration, and performance tests in a continuous delivery environment
- Make decisions based on data and be pragmatic
- Work closely with Product and Leadership
- Help define and prioritize features
- Produce documentation that helps the team understand complex parts of the system
- Go beyond engineering by working closely with our support representatives where we help triage and debug technical support requests
- You will have a general understanding of how everything works together
- You will be able to assume your own tasks even if completing them requires asking questions or collaborating with peers
- You will have deployed some code to production
- You will be able to work mostly unsupervised, to ask relevant questions about new tasks before starting them so that your workload flows in a mostly predictable manner
- You will have extended or enhanced some of existing documentation with new or more detailed info
- You will have added some sizable features to Returnly’s web apps and will be the go-to person about their implementation, or feasibility of future developments
- You will have authored some new parts of the documentation
Application process
- Meet & Greet
- HackerRank test
- Pairing Session
- Technical Interviews (3)
- On-site interviews (2-3 - held online due to Covid)
Our take
Experiencing a dissatisfactory online product delivery usually leads to bad business. Companies generally expect the recipient to return the product first and only then will they ship out a replacement product. This only adds to the time-consuming and dissatisfying nature of returns, discouraging a customer from returning for more business.
Returnly acts as a middleman of returns, aiming to resolve the frustrating period that usually occurs within the product return process. The company begins by fronting a dissatisfied consumer with their refunded cash, allowing them to instantly repurchase the item from the same brand. The service ultimately aims to ease the return experience and encourage customers to repurchase from the same brand instead of spending their money elsewhere.
Business clients of Returnly pay an initial fee to begin using the service, paying a small commission based on post-return sales. The company has taken an interesting perspective on return, reduce the frustration present during a return period through instant refunds, and prevent the seller from losing business by encouraging repurchase of a product. The returns market is ripe for transformation and Returnly are well placed to lead the way.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$19m
Jan 2019
$8m
Total funding: $30.2m
Company benefits
- Work from home opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Eduardo Vilar
(CEO)Having studied in Madrid, Eduardo founded Integralcom, LotoJuegos.com, TypePad, ReadWriteWeb, and äctucast. They used this entrepreneurial experience to found Returnly in November 2014, serving since as CEO.
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