Customer Success Engineer, VAST Data
USA
More information about location
AI operating system
Job no longer available
AI operating system
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To empower intelligent agents to store, think, communicate, and act.
Role
Who you are
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required, and familar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Rotational weekend
What the job involves
- As a Customer Support Engineering team you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations
- The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab
- You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team
- Build Technical Customer Relationships (Trusted Advisor)
- Technical Excellence
- VAST Data product expert
- Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams
- Perform customer installations, upgrades, and expansions
- Lead and coordinate regular monthly and quarterly customer review meetings
- Become a VAST Data product expert
- Trusted Advisor to customer technical team
- Evangelist to, and in support of, assigned and/or focused accounts
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure
- Perform customer installations, upgrades, and expansions
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Support and guide VAST data account teams on account technical status and activities
- Lead and coordinate regular monthly and quarterly customer review meetings
Our take
VAST Data is building what you might call the plumbing for the AI era - a purpose-built data platform that unifies storage, compute, and data services in a single, scalable system. With its disaggregated, shared-everything (DASE) architecture, it allows companies to scale their storage independently from compute, meaning AI workloads can grow without behind held back by infrastructure bottlenecks. And their platform delivers flash-speed performance, multi-protocol access, and enterprsie-grade reliability, all while keeping costs reasonable.
This architecture is especially relevant now and the company has recently partnered with GMI CLoud as a key data infrastructure provider for GMI's ambitious new "AI factory" in Taiwan. The data centre is expected to house 7,000 NVIDIA Blackwell GPUS and will lean on VAST's exabyte-scale storage to handle data for model training, inference, and real-time processing.
On top of this, VAST has secured some major partnerships and deals that really position it strongly for the future of AI infrastructure. In November 2025, it struck a $1.17B agreement with CoreWeave, making VASt the primary data foundation for their GPU cloud. It also expanded its collaboration with Google CLoud to offer its AI Operating System as a fully managed service, allowsing global data access across on-prem and cloud environments using VAST DataSpace. These moves suggest VAST isn't just keeping up with AI demand but shaping the infrastructure that will power the next generation of large-scale, distributed intelligent systems.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Leadership
Renen Hallak
(Co-Founder & CEO)BA and an MSc in Computer Science. Prior to co-founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Co-FOunder & Chief R&D Officer)BSC in Computer Software Engineering. Prior to co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(Co-Founder)Prior to co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 80 more jobs at VAST Data