Client Success Manager, Virta Health
Public Sector
$99.5-128.5k
+ Equity
Diabetes reversal & weight loss treatments
Be an early applicant
Diabetes reversal & weight loss treatments
501-1000 employees
Be an early applicant
$99.5-128.5k
+ Equity
501-1000 employees
Company mission
To reverse metabolic disease in one billion people
Role
Who you are
- 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role
- Strong relationship-building, communication, and presentation skills
- Ability to manage multiple priorities while driving customer outcomes
- Experience partnering with executive-level customer stakeholders
- Demonstrates a proactive use of AI tools to improve individual output and efficiency
- You put people first and take care of yourself, your peers, and our patients equally
- You have a strong sense of ownership and take initiative while empowering others to do the same
- You prioritize positive impact over busy work
- You have no ego and understand that everyone has something to bring to the table regardless of experience
- You appreciate transparency and promote trust and empowerment through open access of information
- You are evidence-based and prioritize data and science over seniority or dogma
- You take risks and rapidly iterate
What the job involves
- We are looking for a Customer Success Manager to join our Public Sector Customer Success team
- In this role, you will serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers
- You will partner with customer stakeholders to drive adoption, engagement, and measurable outcomes while navigating the unique complexities of public-sector organizations, including multiple stakeholders, procurement processes, and budget cycles
- If you enjoy building trusted partnerships, solving complex challenges, and improving population health, we'd love to meet you
- Manage a portfolio of public-sector customers and serve as their primary strategic partner
- Lead business reviews focused on engagement, outcomes, customer value, and long-term success
- Build strong relationships with benefits leaders, HR teams, consultants, and executive stakeholders
- Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience
- Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships
- Share customer feedback internally to improve products, processes, and overall customer experience
- Within your first 90 days at Virta, we expect you will do the following:
- Develop a strong understanding of Virta's products, services, and customer success strategy
- Build relationships with key internal stakeholders and cross-functional teams
- Learn the unique dynamics of managing public-sector customers
- Participate in customer meetings, business reviews, and strategic planning discussions
- Begin independently managing your assigned portfolio
Our take
Much of the care for type 2 diabetes has been based on control and prevention, rather than a direct reversal of the issue. Virta Health is changing that, providing patients with personalized treatment plans, virtual monitoring and patient care.
Instead of depending upon medication, which often needs to be increased over time, the company is tackling the problem at its root and taking a fundamentally different approach that is better for the patient, and more economical for insurers. Among enrolled patients in its clinical trial at one year, 60% achieved diabetes reversal.
While other platforms serve similar markets, the large number of prediabetic and diabetic Americans presents a significant opportunity for growth. The company is well-funded and continues to expand the reach of its telehealth-powered diabetes reversal treatment - positioning itself for widespread adoption as it addressies this critical healthcare challenge.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$133m
SERIES E
Dec 2020
$65m
SERIES D
Total funding: $373m
Company benefits
- Remote-first work environment with ability to work from home
- Flexible work hours & time off policy
- Virta pays 99% of all employee health insurance premiums, and 75% for all dependents
- Up to 16 weeks paid parental leave
- Enroll in the Virta treatment for free and give a discount to friends and family
- Internet, home office, learning & development stipends
- Employee Resource Groups like Parents of Virta, Ladies of Virta, and Virtans for DEI
- 401K and ROTH contribution opportunities
Company HQ
Civic Center, Denver, CO
Leadership
Sami Inkinen
(CEO & Co-Founder)Worked on Microsoft’s strategy team for MS Office, and as a consultant for McKinsey & Company. Co-founder of online real estate marketplace Trulia, serving as its COO until its IPO and eventual sale to Zillow Group.
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