DevOps & Platform Support Engineer, Credo AI
$150-170k
+ Equity
More information about location
AI governance platform
Open for applications
AI governance platform
21-100 employees
Open for applications
$150-170k
+ Equity
More information about location
21-100 employees
Company mission
To ensure that AI is always in service of humanity.
Role
Who you are
- Proficiency in deploying applications to Kubernetes clusters (K8s), including understanding of Kubernetes Operators, Services, Pods, and other core K8s concepts
- Containerized Applications: Knowledge of container runtime environments (e.g., containerd) and container registries. Experience with Docker and understanding of containerization principles
- Networking in Kubernetes: Understanding of Kubernetes networking, ingress controllers (e.g., AWS ALB, nginx), and Service meshes. Ability to manage and troubleshoot Kubernetes networking, including load balancing and DNS configurations
- Cloud Services Management: Experience with cloud services, specifically AWS, including S3, RDS for PostgreSQL, and IAM roles. Knowledge of cloud security best practices and implementation
- TLS/SSL Management: Ability to manage TLS private keys and certificates for securing applications
- Network Security: Proficiency in configuring firewall rules and ensuring secure access to the application. Experience with SMTP configurations and StartTLS for email services
- Database Administration: Experience with PostgreSQL, including setting up, managing, and optimizing databases. Knowledge of database security best practices, especially for cloud-based solutions like AWS RDS
- Object Storage: Understanding of AWS S3 and S3-compliant object storage, including bucket management and security best practices
- Scripting and Automation: Proficiency in scripting languages (e.g., Bash, Python) for automation of installation and maintenance tasks
- Continuous Integration/Continuous Deployment (CI/CD): Experience with CI/CD pipelines and tools for automated deployment and updates
- Operating Systems: Knowledge of Linux operating systems, system administration, and the ability to troubleshoot OS-level issues. Familiarity with SELinux and its configuration
- Network Configuration: Understanding of network configurations, DNS management, and IP addressing
- Single Sign-On (SSO): Experience with OIDC providers for SSO integration. Understanding of identity protocols and secure authentication mechanisms
- Application Monitoring: Knowledge of monitoring tools and techniques to ensure application performance and availability
- Troubleshooting: Ability to diagnose and resolve issues during installation, deployment, and operation phases. Effective problem-solving skills for both infrastructure and application-level issues
What the job involves
- As a DevOps & Platform Support Engineer at Credo AI, you will play a crucial role in driving the success of our customer implementations
- In this role, you will work with the Customer Success team to ensure smooth customer installations and implementations, providing technical support and project management assistance
- In this role, you will serve as a technical expert and trusted advisor, bridging the gap between our product capabilities and the customer's unique challenges
- Your ability to communicate complex technical concepts clearly and concisely will be instrumental in conveying the value proposition of our AI governance software to a diverse range of stakeholders
- Through your work, you will drive the adoption of Responsible AI at scale, ensuring organizations can leverage the power of artificial intelligence while maintaining trust and compliance with applicable regulations and guidelines
- Manage the complete deployment lifecycle, from identifying the customer’s deployment lead and team to creating and executing the deployment project plan alongside the customer to managing and supporting the installation and setup of the Credo AI Platform, ensuring a smooth and successful launch
- Manage and support post-deployment activities, including software releases, customizations, monitoring, and maintenance, ensuring the system remains optimal and up-to-date
- Utilize strong communication skills to effectively convey deployment-related information and confidently lead customer discussions on deployment and releases
- Support ongoing implementation, custom deployment works, configuration updates, and management of the Platform to meet business requirements
- Troubleshoot issues and provide technical support to ensure high availability and reliability
- Coordinate Platform updates and upgrades as well as the customer-facing deployment instructions and documentation
- Design and implement a repeatable standard process for new customer deployments across the board, designed to optimize efficiency, quality, and self-sufficiency while also adapting to the unique characteristics and needs of each customer
Our take
Credo AI specializes in AI governance software and has become a key player in the tech industry. It develops solutions that help organizations navigate the complexities of AI ethics and compliance.
The company's software integrates with leading AI management tools, making it easier for companies to adopt AI while adhering to regulatory standards and ethical guidelines. This approach not only fosters innovation but also ensures that AI technologies benefit society without compromising safety.
With backing from a number of investors, Credo AI aims to solidify its position as a central hub for AI governance. The company has tripled its revenue and expanded its client base, setting it up nicely to lead the charge in setting new standards for safe and responsible AI in a rapidly evolving technological landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jul 2024
$21m
LATE VC
May 2022
$12.8m
SERIES A
Total funding: $39.3m
Company benefits
- Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home
- Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups
- Unlimited PTO: Credo AI has unlimited time off to support our employees
- Generous Parental Leave: We offer up to 12 weeks of paid parental leave
- 401(k) plan for employees
Company HQ
Ventura, Palo Alto, CA
Articles
Leadership
Navrina Singh
(CEO)A Member of the National AI Advisory Committee at the US Department of Commerce. They are also an appointed AI expert for the UN Secretary-General High-Level Advisory Body on AI at the United Nations as well as an AI expert at OECD.
Eli Chen
(CTO)Previously founded veriph.ai where they served as CEO. Prior to that, they were the CTO at UJET and TITe as well as an Engineering Manager at Twitter and Netflix.
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