Solutions Architect, Zinier
No-code customizable field service management software
Job no longer available
No-code customizable field service management software
101-200 employees
Job no longer available
101-200 employees
Company mission
To help field service organizations take a giant leap forward to an automated world.
Role
Who you are
- 6-10 years of SaaS experience in a professional services / client-facing capacity
- Past experience working in a fast growing startup (servicing enterprise or mid size businesses) with an evolving product roadmap is a plus
- Past experience in finding creative solutions to manage product gaps
- Experience defining API specifications, technical workflows and high level solution architectures
- Knowledge of data models, relational databases, use cases and strong UML or BPMN skills
- Background in developing solutions in JavaScript and a good understanding of JSON, including DOM manipulation and the JavaScript object model
- Experience working with JIRA, Confluence or other ticketing and project management systems
- Strong English communication skills. Additional languages such as Spanish, Portuguese or other languages used in the EMEA region are a plus
- Experience with client services and solution delivery in an Agile environment is preferred
- Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc
- A high level of attention to detail, excellent follow through, and reliability
- Experience engaging with people across a variety of levels with diverse backgrounds
What the job involves
- Understand the KPIs and goals of the customer i.e. why do they want to go with a field service solution?
- Identify the key business capabilities, map this to our product capabilities and identify solutions on how we can address these gaps
- Reduce time to market to structure the solution delivery that identifies creative ways to deliver core product capabilities first
- Gather, write and review Technical Requirement Documents and come up with well-thought of technical project specifications, environment needs, and expectations based on architectural best practices
- Collaborate with presales consultants to provide guidance regarding requirements feasibility and alignment of the same to the features provided by the platform. The Solution Architect will explore ways to maximize the use of Out of the Box functionality to resolve the customer’s needs in a very consultative fashion and identify product enhancements where needed, as well as support the sales teams in responding to technical questions during the sales processes such as RFP’s
- Make recommendations and often translate initial requirements into high level specifications to produce demos contextualized to the customer’s expectations, or produce the demos directly
- Facilitate the effort estimation, ensuring all the main elements of the solution are taken into consideration for cost and implementation timeline determination
- Own the Solution Scope in Statement Of Work document (SOW)’s and support the sales and executive teams during the negotiation of the corresponding contracts
- Define and maintain technical implementation documentation (Low Level Design) with performance optimization and scalability in mind, as well as produce process workflow diagrams, user stories and technical mockups
- Demo solutions to clients during Status Meetings
- Coordinate with Delivery Managers and Solution Developers to maintain project schedule, and mitigate any delays by accurately providing time and effort estimates
- Determine technical constraints or limitations of the proposed solution that is presented to the customer
- Update requirements based on change requests or UAT feedback
- Develop strong working relationships with other teams within the organization and foster cross team collaboration, share feedback with other teams to improve how work gets done
Our take
Over 2.7 billion people around the world work in the field, and for the most part, these people have been under-served by software automation. Zinier is setting out to change this by providing productivity software specifically designed for deskless workers.
Zinier's all-in-one automation solution allows field workers to optimize processes such as collaboration, knowledge sharing, customer experience. It is geared towards improving productivity, efficiency and communication between field workers and back office. Zinier is trusted by the likes of Community Fibre and Toshiba, which is testament to the quality of its software.
Zinier has used its significant funding to accelerate its expansion into territories such as Asia Pacific and Europe. This growth along with a number of strategic partnerships has marked Zinier out as one of the productivity software industry's most promising players.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2020
$90m
SERIES C
Mar 2019
$22m
SERIES B
Total funding: $120m
Company benefits
- Hobby fund: An annual stipend to support a hobby of your choice
- Z-Time: Take the day off on four Fridays every year
- Workplace Flexibility: Many of us work remotely
- Real-life Fun: Regular trips and in-person gatherings
- Health Insurance: Premium health insurance options for you and your family
- Stock Options: Generous stock options for all employees
- Flexible PTO: Work hard and relax when you need to
- Career Development: We're here to guide your growth from day one
Company HQ
Hayward Park, San Mateo, CA
Leadership
Andrew Wolf
(Co-Founder & CPO)Previously Founder & CEO of A.D. Wolf Design, and was a Marketing Associate at Hennessy. Served as CEO of 9fountains, and was Creative Director of LIFT12.
Prateek Chakravarty
(CEO)Joined Zinier in 2020 as CEO. Previously CRO at Bidgely.
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