Inside Account Manager, Github

• The ideal candidate will have sales and relationship management experience combined with a passion for learning about the GitHub platform and our competitive advantages and building strong connections with our customers
• 3+ years of proven sales, account management, renewals experience, and/or consulting experience managing SAAS accounts
• 1+ year of closing experience with a strong customer orientation, dedication, and passion for delivering a great customer experience
• SalesForce experience
• Ability to come into the San Francisco, CA office twice a week (Wednesday & Thursdays)

Desirable

• Develop, manage and grow relationships with GitHub’s existing customer base of businesses
• The Account Management team plays a pivotal role in the retention and overall satisfaction and trust of our customers, as well as expand our product footprint with these customers
• Learn about customer’s successes and challenges, share customer feedback with GitHub, and advocate for customer interests
• Actively work to maintain strong relationships with GitHub’s existing customer base while identifying opportunity for growing adoption
• Work cross-functionally and collaboratively with internal teams (sales, customer success, deal-desk, ops) to ensure timely renewals
• Innovate and iterate on the contract renewal process to retain and grow customers while mitigating churn
• Work with GitHub tools and technology to keep accurate customer and forecast information
• Partner with the Solutions Engineering team to ensure technical accuracy and delivery to customers
• Understand how customers are using GitHub and collaborate with them to ensure they get the most out of the GitHub platform