Customer Success Executive, Looper Insights
Digital platform for VoD and app storefront management
Job no longer available
Digital platform for VoD and app storefront management
21-100 employees
Job no longer available
21-100 employees
Company mission
Looper Insights' mission is to empower TV and film companies with all the tools they need to boost their revenue. Its platform tracks entertainment merchandising and promotions, provides one space for all of their TV and film titles, while providing full visibility into positioning, data, and pricing on their products.
Role
Who you are
- You are a self-starter, someone who knows the importance of getting to know our clients’ business and their products, inside out
- You’ll have the ability to engage with clients directly, with a personable manner and positive attitude, to understand their needs and wants and feed this back to our product managers
- You will be able to demonstrate an exceptional ability to communicate and foster positive business relationships and, with training and experience, you’ll grow to have the technical aptitude to understand every aspect of our service/product
- You’ll help each client gain more value from the platform through regular training, weekly calls and client visits (whenever that will be possible)
- You are hungry for personal development and keen to be part of a growing team
- You have the ability to quickly gain a deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Your craft is client service but your objective is to drive tangible business results for your clients through effective Customer Success
- On the more practical side, you are likely to be proficient in G-Suite (Docs, Slides, Gmail), Zoom, Slack and other standard office tools
- Skills in Tableau, data analysis, PowerPoint, Excel, and pivot tables are all valuable
- An interest in Technology, Film & TV, e-commerce, data are all helpful
What the job involves
- The CSE will support the CS Team to develop and grow a positive customer experience, support brand loyalty, upsell new products and manage contract renewals
- There will be opportunities to contribute ideas to build and improve business processes to create effective onboarding of new customers and deliver a highly positive experience with our services over the in-life cycle of the contract
- The CSE will learn to collaborate with our technical teams on improvements to our product based on customer feedback
- The CSE will work closely with other departments to analyse usage data, customer reviews and experiences with our products to continually look for ways to improve what we do and how we do it
- Perform client scans
- Generate Client Insights
- Perform Desktop research for market trends
- Work closely with the development team to report any bugs or enhancements of the Looper Insights Platform
- Driving a world class service for our customers
- Understanding our customers’ business needs and creating solutions to support them
- Be part of the success in planning for key clients
- Continually strive for improvement in both our product and customer experiences
- Adapt to each clients needs quickly, building a trusted relationship and creating champions for our product within our customers business
- Work collaboratively as part of a close-knit supportive team, within the CS department and across the company
Salary benchmarks
Our take
Most customers tend only to see 5% of the digital film and TV content available on companies' digital shelves, while promoting this content can be costly and ineffective. The result is a lack of visibility of the vast majority of content, making taking informed decisions about consumer data difficult.
Looper Insights is addressing these issues through a central focus on digital merchandising visibility. It enables TV and film company clients to boost their revenue though extensive data analysis and insights, through tracking apps and content on internet-connected devices.
Meanwhile, it differentiates itself from competitors by offering clients placement data in order to track how their products are promoted, as well as facilitating correlating subscriptions, downloads, and views. The result is higher customer acquisition and retention, as well as less churn and higher viewing rates.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Feb 2025
$5m
SERIES B
Jan 2022
$3.3m
SEED
Total funding: $11m
Company benefits
- Stock options
- Work from home opportunities
- Charitable donation matching
- Pension matching
Company HQ
Soho, London, UK
Leadership
Lucas Bertrand
(Co-founder & CEO)Having founded C&B Coffee in 1996, Lucas worked as MD of Swann Communications and spent almost 14 years at MoMedia TV. They left their role of 5 years at Accenture to found Looper Insights in September 2017.
Nelly Voukaki
(Co-founder & VP Client Services)Nelly studied at Goldsmiths College before working at Antenna Group for over 9 years. They then joined MoMedia TV as Director of Business Development before co-founding Looper Insights in 2017.
Fadi Shuman
(Co-founder & Advisor)Fadi worked at the BBC before founding I Love Takeaways and Born Group. They used this experience to co-found Nelly in 2017, serving as Director alongside Directorship roles at other companies.
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