Marketing Operations Manager, Narvar
$137-164k
Post-purchase software for online retail
Open for applications
Post-purchase software for online retail
201-500 employees
Open for applications
$137-164k
201-500 employees
Company mission
To help retailers treat customers the way they’ve always wanted to—but didn’t know how.
Role
Who you are
- Adobe Marketo Engage Expert or Master Certification
- 4+ years of hands-on Marketo experience executing campaigns and maintaining a healthy marketable database (ideally in a B2B SaaS environment)
- 2+ years of Salesforce experience with a focus on reporting and managing the Marketo and Salesforce sync
- A strong grasp of how to integrate common marketing and sales systems (especially enrichment tools like ZoomInfo)
- Understanding of B2B sales and marketing processes, including lead scoring, lifecycle management, lead routing, BDR qualification, and campaign attribution
- Proven ability to independently own marketing operations
- Hands-on, execution-focused: you enjoy rolling up your sleeves and building programs in Marketo
- You have a passion for optimizing systems and processes, constantly seeking opportunities to improve efficiency and drive automation
- Analytical mindset, with the ability to interpret data, identify trends, and make strategic recommendations
- Strong project management skills; able to juggle multiple initiatives and deliver projects on time
- You are resourceful and skilled at tackling complex problems. Whether researching solutions, exploring platform documentation, or using a trial-and-error approach, you’re determined to overcome technical challenges with creativity and persistence
What the job involves
- Narvar is hiring a Marketing Operations Manager to take full ownership of our marketing automation and campaign execution
- As the sole Marketing Operations professional, you will be responsible for executing campaigns and ensuring data integrity across our marketing tech stack
- This role reports to the Head of Revenue Operations and will have strategic support from our Sr
- Director of GTM Systems, a former Marketo Champion
- This is a hands-on execution role, ideal for someone who thrives in building Marketo programs and ensuring clean, reliable data to power marketing efforts
- Within 1 month, you will:
- Connect with colleagues to understand marketing goals, tools, and processes
- Get fully onboarded to our marketing tech stack
- Begin contributing to campaign execution in Marketo
- Within 3 months, you will:
- Drive meaningful improvements in marketing automation and campaign execution, especially related to building evergreen engagement programs
- Audit, document, and refine data hygiene processes
- Own and optimize lead handoff between marketing and BDR teams
- Within 6 months, you will:
- Deliver consistent, actionable insights to optimize marketing performance
- Refine campaign execution processes for improved scalability and ROI
- Build and own a roadmap of systems enhancements for our martech stack
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimises shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2 billion shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1200 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company values
- Be humble - We’re good listeners and pragmatic problem solvers. We show more than we tell. We’re humble but make no mistake: we live our purpose serving everyday needs and delivering work that has a giant impact
- Embrace ambiguity - We’re not afraid to navigate into the unknown. We thrive on learning through pure discovery. We are quick to start and quick to adapt; we get things done. We make decisions without knowing all the answers.
- Do great things together - We’re all in this together. We teach and learn from each other, we share our point of view. We take ownership and recognize successes, while building authentic camaraderie. We are citizens of the company
- Take smart leaps - We nurture a mindset of innovation. We learn from failure, and boldly move with intention. We take time to reflect on our work, to understand the big picture, and to use that understanding to guide our vision for the future.
Company HQ
Downtown, San Mateo, CA
Articles
Leadership
Amit Sharma
(CEO)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmar.
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