Senior Support Engineer, HiveMQ
More information about location
Data movement for connected devices
Open for applications
Data movement for connected devices
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To connect billions of IoT devices through MQTT in a secure, reliable, and scalable manner.
Role
Who you are
- A passion for identifying and solving complex problems
- A friendly demeanour and you are confident in person and via phone or email
- The ability to adapt to constant development and mastering new technologies
- A self starter attitude and you are able to work independently
- At least 5 years’ experience in technical support in the field of information technology
- Experience in leading communications during a customer escalation
- Basic knowledge of object oriented programming
- Solid understanding of network technologies
- Knowledge of Linux systems
- Experience with container technologies such as Docker and Kubernetes
- Willingness to fully understand all aspects of HiveMQ technology and services
- Willingness to support HiveMQ customers on site or through on-call support (separate compensation)
- Java programming experience
- Experience with cloud platforms such as AWS, Azure, or GCP
- Distributed systems knowledge
What the job involves
- Support different, larger customers during escalation processes in a leading role
- Be actively involved in evaluating and possibly improving existing processes
- Provide hands-on support to our key-customers in order to help them overcome technical challenges
- Be directly involved in enabling innovation for companies using cutting-edge technologies
- Be the first point of contact and process requests from existing and prospective customers through multiple channels
- Work in close cooperation with our quality assurance, test, and developer teams
- Proactively improve our products and documentation
- Independently acquire the technical know-how to understand the typical challenges of our customers step by step and are in constant exchange with the HiveMQ core developer team
- Occasionally be on-call, in line with our shift work routine
- Stay calm and friendly, even if our customers confront you with an elevated stress level
- Be dedicated to providing exceptional customer support to HiveMQ customers and are always willing to go the extra mile
Our take
The concept of the Internet of Things (IoT) presents huge potential for smart devices of the future, enabling the transferring of data between devices for cutting-edge enterprise workflows. However, it is currently difficult to transfer the necessary data quickly and reliably to facilitate a seamless IoT experience for enterprises, preventing the technology from being a reliable business solution.
HiveMQ provides an IoT data transfer solution, leveraging software designed for cloud-native deployments to utilize cloud resources and reduce bandwidth for seamless data transfers. The technology can facilitate connections of up to 10 million devices, guaranteeing that no data is lost when empowering enterprises.
Whilst other data transfer solutions are sufficient for consumer-grade connections, HiveMQ has recognised that this is not so for enterprises. The company's technology can be deployed on private, hybrid and public clouds such as AWS and Microsoft Azure, and is paired with the HiveMQ Cloud Platform to facilitate cluster management. In March 2023, HiveMQ achieved an impressive benchmark of 200 million simultaneous connections, indicating its platform's growing strength.
Freddie
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (2 rounds)
May 2022
$45.2m
SERIES A
May 2021
$10.5m
SEED
Total funding: $55.7m
Company benefits
- Support for your personal and professional development
- Flexible working hours, performance-related pay and fun at work
- A Macbook and iPhone
- Monthly virtual team events
- A modern workplace and friendly, open-minded colleagues
- A body within the company to help you find your way right from the start
- Annual offsite event for all HiveMQers
Company HQ
Landshut, Landshut, Germany
Leadership
Christian Meinerding
(Co-Founder & CEO)Graduate of the Technical University of Munich with a Masters of Science in Computer Science.
Dominik Obermaier
(Co-Founder & CTO)Software Developer for DE Software & Control from 2008 to 2010. Experience as Software Architect for BayCIX GmbH from 2010 to 2012.
Share this job
View 3 more jobs at HiveMQ