Customer Success Team Lead, UVeye
Dealer, East Coast
$115-140k
+ Bonus
More information about location
Automated, AI-based inspection systems for vehicles
Be an early applicant
Automated, AI-based inspection systems for vehicles
201-500 employees
Be an early applicant
$115-140k
+ Bonus
More information about location
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- 8+ years in Customer Success, Account Management, or a similar leadership role, preferably within SaaS, automotive technology, or related industries
- Demonstrated experience leading Customer Success teams and driving performance through data, metrics, and operational processes
- Proven track record of managing and scaling Customer Success teams to deliver measurable outcomes across retention, adoption, and expansion
- Strong leadership and people management skills, with the ability to coach, develop, and hold teams accountable for performance
- Exceptional relationship-building and interpersonal skills combined with a data-first approach to customer engagement
- Strong analytical mindset with the ability to interpret customer usage data, dashboards, and CRM insights to inform strategy
- Commercial acumen with a track record of driving revenue growth through customer engagement and expansion opportunities
- Experience working with CRM platforms, analytics tools, and dashboards (Salesforce, HubSpot, or similar)
- Technical aptitude with the ability to understand UVeye’s AI-driven technology and integrate it into dealership operational workflows
- Experience collaborating cross-functionally with Product, Engineering, Sales, and Operations teams
- Knowledge of the automotive industry or dealership operations is highly preferred
What the job involves
- The Customer Success Team Lead will oversee a team of Customer Success Managers (CSMs) responsible for managing dealer partnerships within the dealership sector
- This role will drive customer satisfaction, retention, and expansion by ensuring dealerships maximize the value of UVeye’s solutions
- While strong customer relationships remain important, this role is designed for a leader who can operate with data-driven insights, technical aptitude, and operational rigor, ensuring that customer engagement strategies translate into measurable business outcomes
- The Team Lead will play a critical role in scaling UVeye’s Customer Success function and aligning team execution with company growth objectives
- Lead, mentor, and grow the Customer Success team, ensuring consistent delivery of high-quality service and measurable business results
- Set clear goals and performance metrics for the team, leveraging dashboards, analytics, and CRM insights to drive accountability and continuous improvement
- Oversee relationships with key dealership accounts, ensuring alignment with their business goals while helping them operationalize UVeye technology within their workflows
- Act as an executive sponsor for strategic customers, bringing data-backed insights and recommendations that strengthen long-term partnerships
- Champion customer needs within the organization, collaborating cross-functionally with Product, Engineering, Sales, and Operations to enhance product capabilities and resolve challenges
- Develop and implement scalable strategies that enable dealerships to achieve measurable operational and financial outcomes using UVeye systems
- Establish and maintain structured processes for onboarding, training, and lifecycle management to ensure consistency and operational excellence across the customer base
- Monitor and analyze customer success metrics such as adoption, utilization, retention, and expansion to identify trends, risks, and opportunities
- Identify and drive opportunities for upselling and cross-selling UVeye solutions across dealership groups and enterprise customers
- Partner with sales and marketing teams to ensure seamless customer transitions and alignment on retention and growth strategies
- Stay updated on dealership industry trends, operational challenges, and emerging opportunities to position UVeye as a trusted technology partner
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organisations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion, where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defence contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $251.8m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
China Basin, San Francisco, CA
Leadership
Amir Hever
(Co-Founder & CEO)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(Co-Founder & COO)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
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