Senior QA Specialist, PlayStation

• 3+ years of professional experience in Tools, Engineering, Programming, IT, Analyst, or equivalent position
• Responsible, strong work ethic, self-motivated and proactive
• Demonstrated knowledge of and maturity in emotional intelligence
• Demonstrated knowledge of Jenkins or equivalent build/pipeline and automation software
• Demonstrated knowledge of role-applicable aspects of programming and scripting languages
• Demonstrated knowledge of Software Development Lifecycle
• Demonstrated knowledge of JIRA and equivalent SDLC database systems
• Demonstrated ability to thrive in a high pressure, high workload environment balancing multiple responsibilities
• Excellent organizational skills
• Excellent written and verbal communication skills
• Excellent critical analysis and problem-solving skills
• Proficient in TMS applications
• Passion for video games
• Learning on the fly, customer service and attention to detail are critical requirements of the role, as is a highly communicative, amicable, and mature demeanor
• We value talent, self-motivation, and team spirit

Desirable

• Santa Monica Studio is seeking a QA Sr Specialist to support our internal projects on the PS5 platform
• The QA Sr Specialist will spend most of their time in development tools, in a complex, technical, and service-oriented environment
• This position has a multitude of critical and time-sensitive responsibilities, with their core purpose being to always keep development moving forward
• The role will be in an environment where every day they will be learning something new about our studio’s tools, processes, and workflows while acting as a dedicated technical support resource
• With unrivaled in-depth tribal knowledge, they will analyze, research, document, educate, report, and resolve key technical issues and obstacles that negatively impact the development progress of studio projects
• QA Sr Specialist are the first line of defense for build stability, performing all relevant aspects of the build/content authoring pipeline and related tools assessment as well as providing primary support to ensure all issues impacting the build pipeline are actioned appropriately
• As a driving force behind these services, you will regularly implement improvement and seek feedback
• Primary ownership in monitoring, identifying, investigating, diagnosing, reporting, resolving, and collaborating on any issues that arise during the build, test, patch, or deployment phases
• Primary ownership in developing build/content authoring pipeline validation plans, as well as incorporating them into the software development life cycle process
• Primary ownership of our developer support process to identify, report, facilitate, and resolve issues blocking or impacting development
• Primary ownership in designing, building, and maintaining custom testbeds to support effective and efficient project development
• Primary ownership in designing, building, and maintaining comprehensive proprietary tech and tools documentation for studio training and knowledge sharing
• Primary ownership in ensuring that release deliverables are compliant with standards and meet customer expectations
• Utilize version control software to integrate content across branches
• Facilitating communication across teams and stakeholders to keep everyone informed about release statuses and timelines
• Validate and optimize usability and efficiency of in-development workflows across all disciplines
• Tracking and reporting on deployment metrics to assess performance and identify areas for improvement
• Utilize a data-driven mindset when looking at problems and understand the ROI of content creator time
• Identify and implement process improvements for our teams’ services
• Assess, prioritize, and execute external team tech requests
• Troubleshoot complex issues under tight deadlines across a diverse set of positions and communication styles
• Collaborating with other tech teams to develop and enforce policies for hotfixes and emergency releases
• Collaborating with development, quality assurance, and operations delivery teams to coordinate release schedules and dependencies
• Assist in tracking, analyzing, and proposing refinements and/or new tool features to improve the efficiency and effectiveness of new deployment content pipelines