Senior Technical Account Manager, Karat
United States
+ Stock options
More information about location
Interviewing Cloud to unlock opportunity
Open for applications
Interviewing Cloud to unlock opportunity
201-500 employees
Open for applications
+ Stock options
More information about location
201-500 employees
Company mission
To make interviews fair, predictive, and enjoyable.
Role
Who you are
- 7+ years of professional work experience in one of the following:
- Strategic technical account management, client success engineering, or solutions/deployment engineering, OR
- SaaS/technical/financial services consulting with a focus on technical implementation
- Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
- Experience directly engaging with C-Suite executives in a client-facing capacity
- Strong working knowledge of SQL (will be tested)
- Client-facing experience with technical customers required
What the job involves
- Our Customer Operations team plays a critical role in delivering a consultative, white-glove onboarding and implementation experience
- We partner closely with clients to drive long-term success through thoughtful automation, actionable insights, and high-touch support at every stage of the customer journey
- As a Senior Deployment Engineer (externally posted Senior Technical Account Manager), you will serve as the strategic technical bridge between Karat and its clients
- Leveraging your technical expertise and consultative skills, you will ensure clients maximize value from Karat's interview platform throughout their entire partnership journey
- Working closely with our interview content team and data engineers, you'll analyze performance metrics, develop tailored proposals, and strengthen client relationships to ensure they consistently meet their hiring goals through our fair, predictive, and enjoyable interview process
- Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships
- Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM
- Work strategically with the Company's GTM team throughout the entire customer lifecycle, including:
- Presenting Karat's technical solution to prospects as the subject matter expert,
- Architecting and implementing the initial Karat interview framework for each new enterprise client,
- Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance,
- Designing and delivering executive-level training sessions for client stakeholders
- Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships
- Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients
Our take
Karat is among the leading innovators in the field of technical interviewing. As digital interviews become more commonplace, the company fills the need for an efficient and practical interview solution with its world-first Interviewing Cloud.
Karat was founded upon the core idea that the online interview process is the gateway towards solving economic disparity throughout America. Serving household names such as American Express and Ford, the company uses a global network of experienced engineers to deliver consistent interviews tailored to the needs of the client. Karat makes money via annual subscription fees, and by charging for a set amount of interviews.
Karat conducts thousands of interviews every month on behalf of enterprises and technology companies. To combat systemic barriers to entry for Black engineers in the US tech space, the company has launched Brilliant Black Minds, an initiative that aims to close the interview access gap, and that has received investment from Serena Williams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Company benefits
- Highly competitive salary and stock options
- 401(k) with company match
- Generous paid PTO (see below) and Sick Leave (10 days per year)
- Flexible Time Off Policy for salaried positions
- Three weeks accrued per year for hourly positions
- Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
- 20 paid Company Holidays
- Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
- 100% premium covered for employees
- 70% premium covered for dependents
- FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
- Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
- $150 per month contribution to miscellaneous benefit/wellness of employee’s choice
Company HQ
University District, Seattle, WA
Leadership
Jeffrey Spector
(Co-Founder & President)Former Chief of Staff at the Bill & Melinda Gates Foundation. Previously Investment Analyst at BFK Asset Management and Vice President at Linktone Ltd. BA Economics from Duke University.
Mohit Bhende
(Co-Founder & CEO)Former Advisor at Affinity Inc and Senior Director at XBOX Microsoft. MBA from the University of Pennsylvania.
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