Customer Success Director / Manager, CommerceIQ
Advertising, Search
$118-177k
You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses
Machine learning and automation platform
Be an early applicant
Machine learning and automation platform
501-1000 employees
Be an early applicant
$118-177k
You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses
501-1000 employees
Company mission
CommerceIQ's mission is to empower brands to move from analog to algorithms.
Role
Who you are
- Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
- 8+ total years of professional work experience
- 6+ years experience in running Enterprise level Retail Media campaigns
- Experience managing Paid Search marketing budgets in the multi-million dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
- Well versed in Bid and Budget management, content optimization, and promotion planning
- Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
- Excellent presentation and communication skills including both oral and written
- Track record of retaining and renewing Enterprise customers in the SaaS space
- Proven ability to manage and develop a team of high-performing Customer Success Managers or Directors
- Exceptional people management skills, with experience in driving accountability and fostering career growth
What the job involves
- Fueled by our customer and business growth, we’re looking for a Customer Success Director to lead a team of highly skilled Advertising Managers and/or Directors
- This role is responsible for overseeing and growing relationships with our customers while ensuring the successful creation and execution of advertising strategies that contribute to clients' revenue growth
- As a key leader within CommerceIQ, you will manage a team dedicated to orchestrating effective advertising campaigns and collaborating across functions to meet clients’ business objectives
- You will play a critical role in team development, account strategy, and driving measurable success for our enterprise customers
- This is a strategic leadership role that requires expertise in e-commerce advertising, the ability to coach and develop a team, and a focus on delivering exceptional customer outcomes
- Manage and mentor a pod of Customer Success Managers and/or Directors, ensuring their professional growth and aligning their efforts with customer and company objectives
- Foster a high-performing team culture through regular coaching, performance reviews, and skill development initiatives
- Act as an escalation point for client challenges, guiding the team in resolving issues efficiently
- Oversee your team’s management of customer relationships, ensuring the delivery of measurable results aligned with the client’s business priorities
- Set the strategy for joint success plans in collaboration with customers and guide the team in leveraging CommerceIQ's product capabilities and the nuances of e-commerce platforms (Amazon, Walmart, etc.)
- Ensure the success of advertising budgets and campaigns across the team, driving consistent growth and KPIs for clients
- Maintain high-touch relationships with key stakeholders, including VP, SVP, and C-level executives at enterprise-level clients
- Drive customer satisfaction and retention, supporting your team in consistently showcasing the value of CommerceIQ’s platform
Our take
CommerceIQ is an omnichannel eCommerce management platform that leverages machine learning, analytics and automation to increase user sales. By deriving and aggregating in-depth insights from sales, marketing, and competitor intelligence data, its software then generates recommendations and automates actions to fuel growth.
Having started out primarily on Amazon where it’s now an Advertising Partner - partially due to CEO Guru Hariharan’s previous with the online retail giant - the company has since expanded to cover Instacart, Target and Walmart, and has recorded exponential growth in recent years, with both revenue and customers doubling in 2021. Kellogg’s, Nestle, Colgate and Whirlpool are all customers, a fact which would have contributed to a recent investment boost.
Not long ago, CommerceIQ joined the unicorn club and is investing its 2022 capital into accelerating the development of its unified retail eCommerce management platform. With the worldwide eCommerce growth expected to hit $7.4 trillion by 2025, and the company’s position as an aid for legacy companies rather than a disruptor, further success looks increasingly likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2022
$115m
SERIES D
Jun 2021
$60m
SERIES C
Total funding: $195.5m
Company benefits
- Learning & Development - Growth is important. That’s why we provide a dedicated learning budget to support your growth and development
- Competitive Pay - Come join our team and you’ll receive a generous benefit package that takes care of your family and you, including Medical, Vision, and Dental insurance, a 401K and more
- Equity - At CommerceIQ, you’ll have skin in the game with our equity awards. When we win, you win
- Unlimited PTO - We believe in creating an environment that helps you be your absolute best, whether it means taking a break to climb Mt. Rainier or pampering yourself on a cruise
- Work/Life Balance - Every last Friday of the month is off! We know there is a time to work and there is a time to leave work behind. At CommerceIQ, we offer flexible hours
Company values
- Customer Obsession - We delight in bringing value to our customers, helping them transform and focus on what matters most – even if that means challenging them in order to arrive at the best outcome
- Take Ownership & Deliver Results - We do not get stuck in analysis paralysis. We make decisions quickly even with imperfect data. We move fast to capture the advantage of truly unique ideas and test, learn, fail fast, and innovate
- Dive Deep - We operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdotes differ. No task is beneath us
- Curiosity & Self Learning - We demonstrate a passion for learning and always seek to improve ourselves. We are curious about new possibilities and act to explore them
- Win as a Team - We are building a long-term company and how we work and play together matters. Teams that have fun together and trust each-other make each other stronger, and are capable of persevering through hard times
- Take Ownership and Deliver Results - We hire owners and we trust them to make the best decisions on behalf of our customers and the company. Owners do not need permission prior to taking action, but also know when to ask for help. Owners own successes and failures
Company HQ
Mountain View, CA
Articles
Leadership
Guru Hariharan
(CEO)Started out as a Researcher at IBM. Was Manager of Amazon Seller Services and Director and GM of Global Marketplace Experience at eBay.
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