Customer Success Manager, Deepki

• Project management
• Quality and methodology
• Communication and teaching skills
• Sense of customer contact, ideally BtoB

Desirable

• Project management during the initial implementation phase of the customer platform
• Configuration of the Deepki business application according to the customer's needs
• Analysis of customer data and drafting of deliverables (reporting, analyses, steering committee, energy balances, etc.)
• Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty
• Providing expertise as an energy consultant :
• Supporting our clients' CSR implementation projects, for example in the context of the application of French or European regulations (e.g. Decree on Tertiary Sector)
• Supporting internal operational excellence projects for the team :
• Improving internal processes and the level of services provided by the team
• Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team