Scientific Support Engineer, Dotmatics
SoftGenetics
$43.3-54.2k
+ Equity
R&D solutions for digital transformation
Job no longer available
R&D solutions for digital transformation
501-1000 employees
Job no longer available
$43.3-54.2k
+ Equity
501-1000 employees
Company mission
To build the most powerful scientific R&D platform in the world.
Role
Who you are
- QA / Testing experience
- Customer Service/Support - Ticket management & Resolution
- Instrumentation experience
- Experience with gitlab workflows
- Ability to create performance tests
- Understanding of test approaches to prove data integrity on release upgrades
- We are looking for people who have a bachelor’s or higher degree in Biology or related field, can work autonomously with attention to detail and in a methodical nature; preferred 2-3 years experience QA testing
Desirable
- Scripting
- Creating support and knowledge based article documentation
What the job involves
- We are looking for a biologist to join our Support team - carrying out QC / QA work for the product team as well as supporting our customer to resolve user challenges and internal team by improving the quality of Dotmatics SoftGenetics’ solutions by enhancing and performing SOPs for development of new features and bug fixes in current releases
- Working on specialized Scientific Software products across Fragment and Forensic use cases
- You will work with customers to assist in use of software, identify, reproduce, report bugs to developers and application scientists; test bug fixes
- This role requires performance of manual testing and reporting with the goal of moving toward developing automated testing
- Resolving customer issues & challenges such as bug fixes and user challenges
- Monitor customer feedback related to product quality
- Assist product team responding to customers with how-tos and customer support
- Develop strategies to address recurring issues and enhance customer satisfaction. (how-to guides; knowledge database entries, resources section hubspot)
- Quality Assurance and Control:
- Develop and implement quality assurance protocols and procedures
- Identify and resolve quality issues and work with teams to implement corrective actions
- Maintain accurate records of quality assurance and control activities
- Draft change logs for new releases
- Design and execute product tests to evaluate performance and functionality
- Analyze test results, identify trends, and prepare detailed reports
- Collaborate with the product development team to recommend improvements based on testing outcomes
- Work closely with cross-functional teams, including R&D, production, and marketing, to ensure product quality and alignment with customer expectations
- Act as the primary contact for resolving quality-related queries and issues
- Communicate with team members on quality standards and procedures
Our take
Scientific breakthroughs require collaboration in research efforts, but the challenge of obtaining and using meaningful scientific data is generally a major choke point, delaying and even derailing projects that could otherwise have yielded major discoveries. Dotmatics was founded to solve this problem, providing a collaborative R&D platform that could keep up with the evolving data challenges facing research teams.
Dotmatics' platform connects and organizes disparate sources of scientific data for use in research work, and supplements this with a range of applications to allow for collaboration, reporting and improved workflows. Its solution is used by more than two million researchers worldwide and has been adopted by major firms such as Merck, Bristol Myers Squibb and Moderna.
Having recently been acquired by Siemens, Dotmatics is entering a new phase of scale and ambition. By combining its scientific intelligence platform with Siemens' AI capabilities, Digital Twin technology, and global industrial software footprint, the company is ready to extend its impact from research labs tof ully manufacturing value chains. The deal not only expands Siemens' total addressable market by $11B but also creates a first-of-its-kind digital thread connecting R&D through production in Life Science. For Dotmatics, the acquisitions shows the strategic importance of solving the scientific data bottleneck and signals that its platform is set to play an even larger role in accelerating breakthrough innovation worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
Bulfinch Triangle Historic District, Boston, MA
Leadership
Thomas Swalla
(CEO)Previously served as CEO at GraphPad, Student Brands, and Duel Commerce.
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