People Coordinator, Loop Returns
$68-85k
+ Equity
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$68-85k
+ Equity
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- Around 1-2 years of experience working in an HR role
- At least 1 year utilizing Rippling to implement system enhancements, resolve system-related issues, answer employee questions about the system, create reporting, and own day-to-day upkeep, maintaining a high degree of diligence and ownership
- Your coworkers have described you as more organized and detailed than others - even the smallest of details don’t pass by you
- Can share a few examples of how you’ve created exceptional partnerships with stakeholders you’ve supported across your organization
- You consider yourself a Google Sheets pro and you’re excited about growing your spreadsheet skills and knowledge
- Communication is your superpower - you should impress others with your style, thoroughness, and frequency of communication through email, call, video, chat, you name it!
- Have been accountable for confidential and sensitive information, and handled it with discretion
- You care deeply about the quality of your work and others notice too
- Made your role better than you found it by proactively creating and continuously improving expectations, processes, and documentation
- Proven experience picking up new tools quickly and becoming a self-sufficient power user
- We use Rippling, Notion, Google Sheets, Lattice and CultureAmp, but understand there are many tools in the marketplace
- You are self-motivated! It’s ok if you do not know something right away, but you are committed to finding the answer, leveraging any resource you can
What the job involves
- The People Team is building a humane work experience that prioritizes empathy, connection and wellbeing through every milestone in the employee experience
- The team’s goal is to provide a special place in everyone’s career, define an industry, and encourage everyone to become a better person while doing it
- You’ll support all of Loop’s People team, specifically our People Operations and People Business Partner Teams
- The People Operations team keeps Loop running smoothly, executing seamlessly across operational programming to enhance the employee experience
- The People Business Partner team partners throughout the company, solving business needs through a people-first lens
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- We’ve laid out the experience we think is important to set you up for success in this role
- But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements
- Kick off the employee journey by owning the pre-onboarding experience for new team members, helping everyone feel like they belong and are set up for success from the very beginning
- Administer the details of offboarding, helping alumni exit gracefully when their time at Loop has come to an end
- Manage employee information and process employee changes, keeping our information updated, accurate, reportable, and tracked for history
- Serve as the go-to for all employee questions, feedback, and challenges, providing exceptional service and support
- Gather qualitative information from team members through stay or exit interviews, share feedback to improve the Loop experience, and determine ways to scale these processes
- Support managers as they navigate performance challenges
- Assist the Recruiting and Employee Experience teams as needed on day-to-day work, ad-hoc requests, or projects
- Scale the People function, ensuring our systems, processes, and documentation are updated and accurate, and we are working effectively
- Elevate the People team culture at Loop by championing our core values, holding yourself accountable for expected results and behaviors, and making those around you better
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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