Community Engagement Manager, Zwift

• We’re looking for someone who knows the ins & outs of Facebook, Twitter, Tiktok, Strava, Instagram and Youtube
• You love connecting with people all over the world to solve problems, delight in successes, and create genuine connections
• You’re not afraid of going the extra mile to get the job done right and you’ll do just about anything to surprise & delight a deserving Zwifter
• Demonstrated knowledge in social media tools & platforms (Instagram, Facebook, Twitter, TikTok, YouTube, Strava)
• A love of brands and social media: a good eye for social creative and a natural curiosity for emerging trends and market insights
• Experienced social copywriter with the ability to create on-brand copy
• Creative thinker with experience pitching content ideas that align to a defined channel strategy and communications framework
• Natural communicator who is as comfortable working with internal stakeholders as Zwift community members
• A passion for sports, pop culture and lifestyle trends
• At least 2-3+ years of social media experience, ideally in a community management role

Desirable

• Engage and help build the Zwift communities across social media platforms
• Work with a global network of fellow community managers to flag production issues in real-time and seek out creative solutions
• Assist in gathering qualitative audience insights for weekly reporting & metrics reports
• Post & ensure quality production and timeliness of planned content
• Generate memorable engagements & connections with fans
• Mine for customer insights & issues through community groups + forums
• Reports to Associate Social Media Manager with oversight from Social Media Lead

• Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too