Site Reliability Engineering Manager, RapidSOS
$185-215k
+ Equity
Emergency response data platform
Be an early applicant
Emergency response data platform
201-500 employees
Be an early applicant
$185-215k
+ Equity
201-500 employees
Company mission
To deliver life-saving data directly to 9-1-1 and first responders.
Role
Who you are
- 7+ years in SRE, platform engineering, or DevOps, with at least two years where you were responsible for a team as a manager
- You’ve been directly responsible for Kubernetes and AWS infrastructure in production environments where uptime and resilience are critical
- Experience moving a team from reactive ops toward engineering-first reliability practices
- You’ve worked collaboratively with engineering teams to proactively improve reliability, scalability, and operational readiness before issues reach production
- Ability to write Python,review production-quality scripts, and tooling
- You’ve applied SLOs, error budgets, and blameless postmortems in practice to improve reliability and drive better engineering decisionsHands-on familiarity with: Terraform/Atlantis, Kubernetes/Helm/ArgoCD, Datadog, Concourse CI/GitHub Actions, RabbitMQ, and AWS (EKS, RDS/Aurora, ElastiCache, VPC networking, IAM, KMS, Route53)
- Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match
What the job involves
- This is an engineering leadership role, not simply an on-call manager
- The SRE Manager owns two things: keeping RapidSOS's cloud infrastructure running reliably, and helping product teams get to a place where they can run their own services without routing every operational issue through SRE
- RapidSOS powers real-time emergency response by connecting life-critical data to first responders, so reliability here directly impacts outcomes in moments that matter
- You'll lead the SRE Operations team and report to the Director of SRE & Platform Engineering
- The team has real roots in NOC-style operations, and the honest goal of this role is to move it toward something more engineering-focused and proactive: better tooling, better practices, more ownership at the service team level
- That's a gradual transition, and you'll be the one shaping how it happens
- Own the reliability, scalability, and operational health of RapidSOS Kubernetes clusters, shared services, and core AWS infrastructure; ensure upgrades, capacity planning, node scaling, and testing that multi-region failover actually works
- Drive the IaC foundation in Terraform/Atlantis and champion infrastructure-as-code as a core engineering standard
- Partner with Engineering Managers to set SLOs for their services, establish error budgets, and help teams build the habits to operate what they ship; the goal is for product teams to own their services, not to have SRE own everything on their behalf
- Maintain proactive reliability work: capacity planning, failure mode analysis, runbook quality, and chaos engineering exercises; run reliability reviews before major launches and organize failure mode exercises with product teams
- Drive blameless postmortem practice, ensures every significant incident produces systemic improvements with clear ownership and closure
- Run the Tier 1 on-call rotation: scheduling for primary and secondary engineers, coordination with the 3rd-party NOC, and keeping incident escalation processes smooth and manageable
- Lead incident command on Sev-1s, escalate when needed, and keep engineering leadership informed throughout
- Lead and grow a high-impact team by mentoring engineers, owning headcount, and thinking ahead about what the team needs as the function grows
- Shape the team’s long-term AI strategy for infrastructure and operations by identifying opportunities for AI-driven automation and insight generation, evaluating tooling and workflows, and operationalizing best practices for scalable team-wide usage
- Own reserved instance strategy and the team's AWS cost footprint, error budgets and SLOs across production services and communicate that picture clearly to engineering and product leadership
- Work alongside Platform SRE on bigger infrastructure projects: Gateway API adoption, cross-region architecture, security changes
Our take
Emergency response services currently act exclusively on information provided by phone calls. Callers are usually vulnerable and panicked, and this has a negative effect on the expression of important information to phone call receivers. In addition, America's 9-1-1 system was built for landline phones, making it nearly impossible to digitally send data to first responders.
RapidSOS builds tools that provide caller data to emergency services to help them assess situations and make decisions faster. The startup utilizes data from mobile devices, smart devices and security systems to gain valuable insights into users' location, medical history and more. This helps produce a general profile on a caller ID, providing valuable contextual information in emergency situations.
The company continues to release new features and products, such as the first AI co-pilot for 911, and an intelligent safety platform for emergency responders. Having surpassed 1 billion emergencies supported, the company has raised a further round of funding to support continued scaling and the advancement of its tech.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Nov 2025
$100m
LATE VC
Mar 2024
$75m
SERIES C
Total funding: $497.8m
Company benefits
- Unlimited PTO
- Access to financial and legal resources
- 401(k)
- Commuter benefits
- Medical, dental, and vision plans
- Wellness benefits
- Charitble donation match
- Annual learning & development stipend
- One-time home office stipend
Company HQ
Murray Hill, New York, NY
Leadership
Michael Martin
(CEO)Attained an MBA at Harvard Business School, then became Senior Associate at Braemer Energy Ventures. Founded RapidSOS in 2012 when he spotted a gap in the market after his father suffered an accident.
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