Senior Risk Operations Associate, Betterment

• You will need to balance analytical rigor with excellent communication skills, as well as be comfortable working in a dynamic, fast-paced environment
• You are a process-driven individual who loves checking items off your to-do list
• You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture
• You have a knack for anticipating when a situation could be risky and quickly resolving it appropriately
• We are looking for individuals who are risk-aware, customer-focused, analytically minded, and collaborative—core values that define the Risk Operations team
• You are metrics-oriented in nature and use data to inform your decisions whenever possible
• You are a strong communicator who enjoys interacting with other people to address any issue that comes your way
• While experience in fraud, AML, or financial services is a plus, the most important qualities are intellectual curiosity, strong problem-solving abilities, and enthusiasm
• 1-3 years of experience in fraud prevention, AML, finance, payments, or brokerage operations (preferred but not required)
• Strong analytical skills with the ability to assess risk and make data-driven decisions
• Customer-focused mindset with excellent verbal and written communication skills
• High level of attention to detail and ability to manage multiple tasks simultaneously
• Comfortable with investigating financial transactions and understanding how money moves through various financial systems
• Proficiency in Excel/Google Sheets for data analysis; experience with SQL or fraud detection tools is a plus
• A proactive approach to problem-solving, with the ability to work independently while also being highly collaborative
• Excitement for the fraud and financial crime space and a willingness to continuously learn and improve

• Betterment’s Risk Operations team plays a critical role in protecting our platform and customers from fraud and financial crime. We are responsible for day-to-day transaction monitoring, investigating suspicious activity, and ensuring compliance with AML (Anti-money Laundering) and Fraud regulations
• As a Risk Operations Associate, you will be on the front lines of identifying and mitigating risk, analyzing financial transactions, and interacting with customers to assess and resolve concerns
• Monitor and investigate customer activity for signs of fraud, money laundering, or other suspicious behaviors, taking action when necessary
• Engage directly with customers to resolve cases, clarify account activity, and ensure a positive experience
• Utilize transaction monitoring tools to assess risk and detect unusual patterns, escalating cases as appropriate
• Collaborate with internal stakeholders (Compliance, Engineering, Customer Experience) to refine risk strategies and improve operational efficiencies
• Support ongoing compliance efforts related to KYC (Know Your Customer), KYB (Know Your Business), and other regulatory requirements
• Identify process improvements that enhance fraud detection, reduce false positives, and streamline case handling
• Contribute to team success metrics, including fraud loss rates, customer satisfaction, and regulatory compliance

• We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues
• In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions
• On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process
• We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!
• You will be required to be on-site Tuesday, Wednesday, and Thursday

• Health and wellness: Get comprehensive medical, dental, and vision, plus a free subscription to One Medical.©
• Generous time off: We encourage you to take time off (seriously) and get the rest you need to do your best work.
• Paid parental leave: We welcome new additions to your family with 12-18 weeks of parental leave.
• Matching benefits: We offer a 401(k) match and a match on qualified student loan payments
• Equity: Gain stake in Betterment’s success with company equity grants.
• Free food: Snacks, beverages, and catered lunches at our NYC HQ
• Long-term health resources: We provide LGBTQIA+ transition and fertility support.
• Find your community: Make connections through seven employee affinity groups and a social calendar of hybrid events.

Total funding: $335m

Betterment is an app-based investment platform that provides personal finance data and guidance to retail users through a range of real-world data and AI analytics to deliver investment advice to customers.