Account Manager, Blacklane
US East
$85-140k
Offers uncapped commission and VSOP (Virtual Stock Options)
Carbon-neutral global chauffeur service
Open for applications
Carbon-neutral global chauffeur service
501-1000 employees
Open for applications
$85-140k
Offers uncapped commission and VSOP (Virtual Stock Options)
501-1000 employees
Company mission
To make top-quality service convenient and accessible worldwide.
Role
Who you are
- 3–5 years of experience in B2B account management or enterprise client relations, ideally in travel, mobility, or hospitality
- Proven ability to retain and grow strategic accounts through consultative partnership
- Excellent relationship management, negotiation, and communication skills
- Strong analytical mindset and ability to translate data into actionable insights
- Results-oriented, proactive, and comfortable balancing client service with revenue goals
- Fluent in English; Spanish or Portuguese proficiency strongly preferred
- Experience with Salesforce or similar CRM tools preferred
What the job involves
- As an Account Manager for the East & LATAM region, you’ll oversee a portfolio of Blacklane’s most strategic enterprise clients across Eastern North America and Latin America
- You’ll be responsible for maximizing retention and growth, building strong partnerships, and ensuring clients receive world-class service tailored to their local and global needs
- This role blends autonomy and collaboration, offering the chance to make a direct impact in a diverse and fast-growing region
- Act as the main point of contact for enterprise clients across the East Coast and LATAM
- Develop and execute strategic account plans to drive retention, growth, and client satisfaction
- Identify upsell and cross-sell opportunities, including Electric Class and sustainable mobility solutions
- Build and nurture long-term relationships with key decision-makers and stakeholders
- Collaborate cross-functionally with Sales, Product, Operations, and Customer Experience to ensure seamless service delivery
- Monitor account performance, analyze trends, and provide data-driven insights to inform strategic decisions
- Represent Blacklane at industry events and client meetings, strengthening our visibility and partnerships
Our take
Business transport for frequent travellers can be a difficult process. The pain of booking systems, invoicing, and inconsistent service quality are issues travellers regularly face, hindering business operations and causing unnecessary delays. Alongside this, Chauffeurs also experience empty cars due to non-optimised booking processes.
Blacklane aims at the higher end of the market, targeting corporate workers, executives and those with the means to pay extra for higher levels of service when they travel. Through a booking system available on the company's website and in-app, Blacklane provides a reliable high-end service with inclusive pricing and on-call customer support. Blacklane also works with chauffeurs, filling empty seats to optimise services.
The company is also environmentally conscious, operating as a carbon-neutral company since 2017. It offers electric vehicle rides in more than 50 cities and countries, and with 2024 funding, is ready to expand even further. Alongside this, it has announced a number of recent partnerships, signifying the company's good place for future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$70.4m
SERIES G
Mar 2021
$26m
LATE VC
Total funding: $173.7m
Company benefits
- Personal development: Create a personal development plan. Set goals, learn new skills, and connect with a mentor to help you reach what you want to achieve. Budget for online courses, conferences, and books bolsters your learning journey
- Open feedback culture: Discover a company culture where open feedback and communication is valued. We offer monthly 1:1 chats with our C-level team members, as we believe feedback makes Blacklane a better place to work
- Virtual stock options: Take ownership of your work — literally — with our employee stock option plan. Shares vest over four years at no cost to you. Blacklane’s success is your success
- Flexible work environment: Your work and home lives should exist in harmony. With our hybrid model—working from the office, with flexibility to work from home—you and your team can find the balance that works best for you
- Social events: From Wednesday evening drinks at the office, to twice-a-year department events with budgets for every team, we offer plenty of opportunities to connect with your team and build relationships. And not to brag, but our company parties are legendary
- Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion
Company HQ
Schöneberg, Berlin, BE
Leadership
Dr. Jens Wohltorf
(Co-Founder & CEO)Previously spent 6 years as a Principal at The Boston Consulting Group.
Frank Steuer
(Co-Founder & Member of the Board)Previously co-founder and CTO of Firstfon and CTo of SemperLink.
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