Customer Success Consultant, Confluent

• A bachelor's degree in Computer Science, Data Science, Engineering, Applied Mathematics, Statistics, or a related quantitative field; or related experience in a technical domain
• Ability to thrive in a fast-paced, high-pressure, dynamic start-up environment
• Clear, consistent demonstration of self-starter behaviour and a desire to solve challenging technical problems with minimal supervision
• Exposure to technical sales of distributed systems, infrastructure software like databases, message queues, SaaS, or Big Data Products
• Excellent presentation and communication skills, capable of explaining complex issues and solutions to a highly skilled and experienced audience, including enterprise architects and C-level executives
• Quick learning ability and a strong interest in new technologies
• Project management experience for effective internal stakeholder management, coordinating with various teams to ensure account success
• This is a hybrid position with an intent to transition into a remote position upon completion of the rotation program. You will be expected to come in to the office 3 times a week

Desirable

• This is a 1-Year Technical Rotation Program (full-time) designed for mid to early-career professionals seeking to build a strong foundation in both pre-sales and post-sales functions within a dynamic, client-facing environment, where post-program, you will transition into a role within the Customer Solutions Group (CSG) based on best fit
• This unique program offers two rotations: the first focused on pre-sales, where as a Solutions Engineer, you will collaborate with sales teams to drive Confluent adoption across various customer segments, and the second focused on post-sales, where as a Customer Solutions Consultant, you will ensure the successful implementation, adoption, and ongoing customer success support for our customers
• Throughout the rotation program, you will be the technical ambassador for our customers, assisting them in maximising the benefits of our platform
• You will be the primary contact for technical and product inquiries, collaborating with various Confluent teams to ensure resources are used effectively
• You'll gain hands-on experience with Kafka and the Confluent product, working with diverse organizations from start-ups to large enterprises
• You will forge strong customer relationships, ensure high delivery standards, and enjoy helping them build advanced streaming data infrastructures
• Establish yourself as the trusted technical advisor to customers as you drive the adoption & expansion of Confluent features to increase their consumption
• Closely partner with Sales to validate opportunities and drive the technical win, owning the positioning Confluent’s technical and business value to a wide variety of customer stakeholders
• Provide post-sales technical support for the customer within Confluent, acting as their voice and coordinating between Sales, Product, Services, Support, and Training teams to drive success
• Enhance customer success via collaborating with Support Engineers to resolve customer issues, regularly present customer reviews to senior management, and conduct operational analysis to present findings to customer leadership