Customer Marketing Coordinator, Launchmetrics
£28-33k
With additional bonus potential tied to performance against agreed KPIs
Brand performance tools for fashion, lifestyle & beauty
Be an early applicant
Brand performance tools for fashion, lifestyle & beauty
201-500 employees
Be an early applicant
£28-33k
With additional bonus potential tied to performance against agreed KPIs
201-500 employees
Company mission
To help brands make smarter decisions for the future.
Role
Who you are
- If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!
- It's a role for someone who enjoys the people's side just as much as the discipline of making a multi-stakeholder program run on time
- 1–3 years of experience in customer marketing, marketing coordination, ABM, event support or a related area — comfortable with both relationship-building and hands-on execution
- Curious about brands and people: you like understanding what makes a specific account tick and enjoy shaping a message around it
- Comfortable being the point of contact for external stakeholders, including customers more senior than you
- Confidence with data: you can pull, clean and interpret numbers and turn them into a story a customer would find compelling
- Strong written communication skills, with an eye for how information is presented
- Organized and dependable: you can run several workshops, campaigns or events at once without losing track of the details
- Familiarity with tools like Salesforce, HubSpot, ZoomInfo, Sales Navigator or Lemlist is a plus, but not a requirement, you'll get training
- Familiarity with the Fashion, Lifestyle or Beauty industry is a plus
- A proactive approach: you spot what needs doing and act on it rather than waiting to be told
What the job involves
- Launchmetrics connects the world's leading Fashion, Lifestyle and Beauty (FLB) brands to the data and insights they need to make smarter decisions
- As Customer Marketing Coordinator, you'll help us stay close to the customers who matter most -the ones already on Launchmetrics who we want to grow, energize and turn into advocates
- This is a full-time, remote role based in London
- Reporting to the Marketing Director, You'll be in the room (physically and virtually) for some of our most important customer moments: supporting the events where our customers show up, building the personalized content and workshop decks that start a conversation with a brand and becoming a familiar, trusted face for a group of smaller accounts across cities like New York, London, Paris, and Milan
- This role is about relationships as much as it's about process and strategy
- You'll need to sync closely with Sales and Customer Success to understand what each account needs next, and you'll own the coordination and launch of outreach campaigns to client contacts -from a first personalized email, to a workshop conversation, to a relationship that lasts
- Customer event support. Support the Marketing Engagements Executive and the Director in the planning and on-site execution of events where our customers attend -coordinating logistics, guest experience and follow-up. We're looking for someone who doesn't just execute the plan, but brings ideas on how to make these moments better
- Growing the database. Own the customer growth KPI: through outbound emails and marketing campaigns, expand our database of client contacts beyond current users, into new regions, brands and departments within existing accounts, building company-level awareness, not just with the teams already using Launchmetrics. This broader "account awareness" makes it easier to spot growth and expansion opportunities down the line
- Personalized content & data stories. Own and develop account-specific content - data stories, talking points and materials- that give Sales and the Director a compelling, tailored way to open or deepen a conversation with a customer
- Customer workshops. Support the research, customization and development of individual workshop decks, working closely with the Marketing Engagements Executive on strategy and format, and with the Director on prioritization, translating Launchmetrics data (including Media Impact Value® / MIV®) into a narrative tailored to each brand
- Outreach coordination. Own and coordinate personalized customer outreach campaigns (email and beyond), building genuine working-layer relationships with the people who use Launchmetrics day to day
- Relationship development. Build and maintain relationships with Tier 2 client contacts across our customer base, becoming a known, reliable point of contact for smaller accounts in key cities (NYC, London, Paris, Milan, Spain, and beyond)
- Target list enrichment. Collect and track engagement, scoring and intent signals on our target accounts from multiple sources (ZoomInfo, LinkedIn Sales Navigator, Lemlist), and turn them into something the team can actually act on -flagging and sharing the right signals with Sales, Customer Success and the Director so we spot opportunities for expansion and growth quickly, before they go cold
- Customer reporting support. Support the regular tracking of customer marketing objectives, keeping reports current so the team always has a clear read on what's working
Salary benchmarks
Our take
While there is a multitude of tools that track business and financial performance, Launchmetrics combines these to provide an end-to-end solution to measure brand performance. Its flagship product provides optimization and analytical tools that enable decision makers to make smarter decisions around their branding efforts, and to increase market visibility and revenue.
For fashion, luxury, and beauty industries, the brand is the most important financial asset, with enterprises spending upwards of $250 billion per year on activities directly linked to brand reputation. Launchmetrics has effectively tapped into this market, powering the majority of global fashion shows with a growing customer base including Dior, Fendi and Shiseido.
Its acquisition of DMR, its main competitor, cemented the company's position as the undisputed category leader in brand performance. In 2024, it was announced that Lectra (a major player in the fashion, automotive and furniture markets) would acquire the majority of the capital of Launchmetrics, a partnership which will allow Launchmetrics to accelerate the development of its offering on a global scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2018
$50m
LATE VC
Mar 2015
$17.1m
SERIES E
Total funding: $87.7m
Company HQ
Chelsea, New York, NY
Leadership
Michael Jaïs
(CEO)Michael has been at Launchmetrics since 2002, joining as a General Manager and moving into the role of CEO in 2015.
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