Technical Customer Success, Aikido

Salary not provided

Mid and Senior level

San Francisco Bay Area

Software security app

Be an early applicant

Software security app

21-100 employees

B2BSaaSCyber SecurityCloud Computing

Be an early applicant

Salary not provided

Mid and Senior level

San Francisco Bay Area

21-100 employees

B2BSaaSCyber SecurityCloud Computing

Company mission

To fill the gap in the current landscape and offer a product that combines insights from code, containers, and cloud, resulting in a set of unique and high-value security features.

Job

Company

Role

Who you are

Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
Tech-savvy, with the ability to debug and investigate technical workflows
Strong communication and proactive, with a "get stuff done"
Comfortable working independently and managing multiple priorities
Fluent in English

What the job involves

As a Technical Customer Success you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face
Engage with 'accounts at risk' to prevent churn
Drive product adoption and maximize customer value
Escalate complex issues
Debug and resolve workflow issues
Drive onboarding and deployment for new clients
Deliver training sessions to customer teams
Share customer insights with the product team

Our take

Startups and mid-sized businesses, in their quest to secure their software, can end up adopting multiple scattered tools, leading to noise and 'false positives' that burden development teams. Alternatively, they might invest in expensive security software solutions that cover only a fraction of application security factors, leaving critical gaps in their software protection.

Aikido has emerged as a solution to the complexities of software security. Its platform is designed to cut through the noise generated by disparate security tools, saving developers valuable time by addressing vulnerabilities based on severity. Interestingly, the company's approach focuses on preventing security issues from entering the code during development, allowing for quick fixes before any breach occurs.

Having secured recent funding, Aikido has become the fastest capitalised startup in Belgian history. Fueled by this, the team is now setting its sight on further growing the platform and making a name for itself on a global level.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

May 2024

$18.4m

SERIES A

Nov 2023

$5.8m

SEED

Total funding: $26.5m

Company benefits

Remote-friendly
Flexible working hours

Company HQ

Ghent, Flanders

Leadership

Willem Delbare

(Co-Founder, CEO & CTO)

They are the Co-Founder of FutureproofedCities and currently serve as a Board Advisor for journy.io. Previously co-founded Officient and Teamleader, where they served as CTO.

Felix Garriau

(Co-Founder & CMO)

Alongside Aikido Security, they are the founder of Hyperspace. Previously they were an Innovation Scouting Manager/Ecosystem Builder at AREA42 and CMO/Partner at nexxworks.

Roeland Delrue

(Co-Founder, CRO & COO)

Previously worked at Showpad for over 6 years in various roles, including Senior Product Manager and Account Executive. They also worked as a Corporate Banking Analyst at KBC Bank & Verzekering.

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