Senior Account Manager, ResortPass
Spa and Special Projects
$90-140k
OTE
+ Equity
Day access to luxury hotel amenities
Open for applications
Day access to luxury hotel amenities
101-200 employees
Open for applications
$90-140k
OTE
+ Equity
101-200 employees
Company mission
To create a healthier, happier world by encouraging more daycations.
Role
Who you are
- We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!
- Bachelor’s Degree
- 1-2 years of relevant experience in the spa/wellness, hospitality, or travel industry
- Experience with a CRM such as Salesforce & Hubspot
- Experience at a startup is a plus
- The ability to be proactive and an appetite for working with fast-changing, innovative technology in a fast-paced environment
- Energetic and passionate about closing deals, deepening customer relationships, and fostering trust from partners
- Strong prioritization, time management, and organizational skill,s and a meticulous attention to detail
- A positive attitude and enthusiasm to work in a fast-paced environment with a high-performing team
- Creative problem-solving skills
- An entrepreneurial spirit with project management skills
- Tech-savvy with an ability to learn any online system or software
- You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people you would look forward to working with. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees
What the job involves
- As a Spa Account Manager, you will be responsible for supporting and growing a portfolio of spa groups and hotel spa partners on the ResortPass platform. You will play a critical role in driving spa performance by optimizing inventory, pricing, booking rules, and guest experience through data-driven insights and hands-on partner support
- This role is ideal for someone passionate about wellness and hospitality, highly organized, and excited to work directly with spa operators from standalone luxury spas to full-service hotel spas, helping them succeed in a fast-growing marketplace
- You will collaborate closely with the broader Account Management, Sales, Product, and Marketing teams to ensure spa partners are set up for long-term success and meaningful revenue growth
- Proactively manage relationships with hotel spas, spa groups, and independent spas to achieve KPI-driven performance goals
- Consult with partners to expand spa inventory and product SKUs, including treatments, amenities, and packages that drive incremental revenue
- Analyze spa performance data to deliver actionable recommendations around pricing, availability, booking windows, and promotions to improve conversion
- Identify and unlock revenue opportunities through strategic upselling, product optimization, and seasonal inventory expansion
- Enhance the guest experience by monitoring reviews, identifying trends and issues, and partnering with spas to quickly resolve concerns and improve satisfaction
- Provide responsive, high-quality support for all partner inquiries, acting as a trusted point of contact
- Maintain strong product knowledge of the ResortPass platform, spa offerings, and evolving features
- Collaborate cross-functionally with Sales, Product, Marketing, and Operations to support partner growth and launch new spa products
- Troubleshoot partner issues, maintain accurate documentation, and stay informed on spa, wellness, and hospitality industry trends
Our take
Luxury hotels and resorts are often regarded as havens for the rich and famous, being reserved exclusively for guests who are willing to pay top dollar to stay overnight. However, ResortPass is changing this narrative, by building a day-pass marketplace for establishments that want to bring in guests to utilize their amenities throughout the day.
The demand for local experiences has soared in the past few years and ResortPass is taking advantage of these growing requests. ResortPass offers over 2,000 leading hotels and resorts for guests to choose from, including the Ritz Carlton, Four Seasons and Sheraton. While some may argue ResortPass is removing the exclusivity for overnight guests, its business model is to monetize underutilized inventory and work alongside hotels to drive usage of these amenities.
ResortPass offers a distinct way for both tourists and residents to enjoy the facilities of upscale hotels and resorts. With endorsements from well-known personalities such as Jessica Alba and Gwyneth Paltrow, the company is a testament to the increasing favorability of the sharing economy and the demand for exclusive travel encounters.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$26m
SERIES B
Aug 2019
$8.7m
SERIES A
Total funding: $37.4m
Company benefits
- ResortPass Credit: We practice what we preach – employees get annual ResortPass credits to enjoy daycations!
- Company Equity: We believe in the work we do and take pride in having a real stake in our shared success.
- Unlimited PTO: We offer a flexible PTO policy, so that you can take time off when you need it and come back rested and recharged.
- Holistic Benefits: We offer benefits to support your whole self—including health insurance, commuter perks, paid parental leave, and more.
Company HQ
Civic Center, New York, NY
Leadership
Amanda Szabo
(Founder)Previously founded the online booking platform for weddings and events, Weddlock and co-founded the travel booking website TravelShack.
Michael Wolf
(CEO)Previously President and Advisor at Supernatural, COO at Talent Hack and Global Head of Operations at ClassPass.
Salary benchmarks
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