Information Technology Analyst, Faculty
2+ days a week in office
Enabling clients to use cutting edge AI to improve the performance of their business
Job no longer available
Enabling clients to use cutting edge AI to improve the performance of their business
201-500 employees
Job no longer available
2+ days a week in office
201-500 employees
Company mission
The safe, widespread adoption of AI.
Role
Who you are
- This is a junior level position where we’d ideally look for someone who has some commercial experience but would equally welcome recent graduates or those looking for an entry point into the IT and Security field
- To be successful in this role, you’ll need a basic understanding of IT systems, networks, and security concepts but more importantly, an enthusiasm and passion for IT and learning new things
- Enjoy working in a support focussed role with great interpersonal skills and the ability to build relationships with people at all levels
- Be a proactive and self-motivated problem solver
- Have strong communication skills including written, oral, and an ability to document technical processes
- Understand the importance of organisation and be able to balance competing priorities in a deadline driven environment
- Work well either independently or as part of a tight-knit, collaborative team that promotes comradery, creativity and innovation
What the job involves
- We are seeking a proactive and enthusiastic IT Analyst to join our Business Technology team offering a unique opportunity for professional growth and exposure to strategic projects working closely with talented and experienced engineers
- Our Business Technology Team is the backbone of everything IT and Security within Faculty, providing a streamlined service in a range of ways including resolving technical issues, ensuring the efficient onboarding of new employees and unearthing the new and upcoming technologies that adds value to daily work
- By nature, working in the Business Technology team can present opportunities to be involved in a wide variety of work
- Serving as the first point of contact for IT-related issues, providing prompt and efficient assistance to end-users
- Triaging and categorising inbound support requests, ensuring accurate and timely resolution
- Assisting users with a range of technical challenges
- Providing a professional service deploying a customer first approach and employing a patient approach to find a solution that best supports your users
- Championing company best practice, enhancing documentation and identifying gaps in process to improve
Salary benchmarks
Our take
Foreseeing the AI boom as far back as 2014, Faculty was founded to ensure the technology could be implemented where it was needed most. A European leader in applied AI, Faculty helps its clients accelerate and execute their highest priorities, whether that be new drug development, bringing renewable energy online or defending against terrorist attacks. It works with organisations such as OpenAI and Anthropic to ensure their latest AI models are safe, human-led and explainable.
The PhD-heavy team has delivered long-term impact for important organisations across healthcare, communications and counter-terrorism and has published papers on AI safety alongside leading universities. As a major voice concerning the safe use of artificial intelligence, Faculty's CEO has sat on the government's AI council and was invited to the first-ever AI Safety Summit.
With 10% of the UK's science and maths PhD holders applying for Faculty's talent programme, it remains a major pioneer in the space. It's shaping how we think about and implement AI, and will continue to be a prominent figure in the sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2019
$10.5m
SERIES A
Oct 2019
$39.6m
SERIES A
Total funding: $52.1m
Company benefits
- Dental cover - 100% of dental fees covered, up to £500, including checkups and hygienist.
- Optical Cover - 100% of the cost of prescribed glasses and contact lenses up to £300 a year.
- Hybrid working: We believe people have needs, responsibilities and interests that require something different to a strict working day. We trust people to organise and take accountability for their own work and do our best to support their lives outside Faculty. We provide you with all you need to work from home, including a laptop, keyboard and chair.
- Unlimited holidays: We encourage each other to use this time to take a break, work on personal projects, or to spend time with their friends and family
- Fantastic private health, for you & your family - including 24/7 unlimited virtual private GP appointments and covering pre-existing medical conditions
- Access to mental health coaching with Sanctus
- Lunch weekly, and more fruit, drinks and snacks than you could ever eat (for office-based employees)
- We work hard and make sure we enjoy what we do. So we have frequent socials and informal get-togethers to help make sure you enjoy your time with us. You’ll make friends and professional connections that will last a lifetime
- Paid Maternity, Paternity, Adoption or Shared Parental Leave - we offer a progressive, gender neutral and generous parental leave policy here at Faculty. All parents are given 15 weeks leave at full pay in addition to statutory time off after 12 months of service.
Company values
- Grow the Best Team - Only hire people you’re convinced will make Faculty better. Take others’ development as seriously as your own. Build strong and collaborative teams
- Do Great Work - Master your craft. Take pride in your work, even when no one is watching. Demand the highest standards from yourself and others. Work hard, but do it sustainably
- Be Humble & Kind - Recognise that you’re always learning, and have something to learn from everyone. Always make the decision that is best for faculty, but treat people kindly as you do it
- Act with Integrity - Have the courage to maintain integrity even when it’s costly to do so. Demand this from others without hesitation
- Seek Truth - Seek the truth over winning the argument. Understand the root cause. Create an atmosphere in which the best idea succeeds, regardless of who or where it comes from.
- Maximise Impact - Care about the impact of your work. Find the thing that is most important to your customer. Design the best solution, not just what’s easiest or fashionable. Get it done fast. Make sure nothing falls through the cracks.
Company HQ
Old Street, London, UK
Articles
Leadership
Marc Warner
(CEO)Previously a Marie Curie Fellow in Physics at Harvard University, specialising in quantum sensing.
Andrew Brookes
(CTO)Previously a CTO at Hillgate and Vice President at BlackRock.
Angie Ma
(Co-Founder)Previously a Scientific Consultant at Bio Nano Consulting.
Diversity, Equity & Inclusion at Faculty
Angie Ma (Co-Founder)
- AI changes everything, and so must we to make sure our people reflect the real diversity of society. We believe that recruiting talent with diverse experiences, perspectives and backgrounds encourages people to think differently and be more creative
- We welcome difference whether it’s ethnicity, religion, age, gender, gender identity, sexual orientation or disability so please be yourself!
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