Vice President of Customer Success, Sure
+ Equity
Digital insurance sales and services platform
Be an early applicant
Digital insurance sales and services platform
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To provide a simplistic approach to the complex problems associated with digital insurance.
Role
Who you are
- 10+ years of hands-on customer success, account management, or related roles with experience personally managing enterprise accounts with complex, multi-stakeholder relationships
- 3+ years of experience building and leading customer success teams from early stages years
- Proven track record as an individual contributor and team builder driving revenue growth and retention
- Demonstrated success scaling Customer Success organizations from 1-10+ team members
- Comfortable making tough decisions and having difficult conversations directly with customers
- Experience with consultative selling and solution-based approaches
- Deep understanding of SaaS metrics (NDR, GRR, NPS, etc.) from hands-on experience
- A self-starter who can see the future organization while executing today's priorities
What the job involves
- We're seeking our first Customer Success hire - a hands-on Customer Success leader who will own the retention, optimization, and monetization of our enterprise customer base.
- As our founding Customer Success team member, you'll establish Sure as an indispensable partner through your direct customer relationships while simultaneously building the foundation and vision for the Customer Success department you'll eventually lead.
- This role is perfect for someone who understands the value of the start up “builder” mentality, thrives in a consultative, high-touch enterprise environment, can serve as a trusted advisor to C-suite executives, and has the strategic vision to build and scale a world-class Customer Success organization from the ground up
- Own net dollar retention (NDR) and GWP generation targets across our existing customer base
- Drive revenue growth through hands-on program optimization and account management
- Directly identify and execute expansion opportunities within your account portfolio
- Lead upsell initiatives by introducing complementary products and programs
- Personally guide newly launched programs to ensure rapid adoption, success, and growth
- Work directly with partners and programs to reach the "tipping point" where material revenue and regulatory complexity ensure long-term retention
- Serve as the hands-on strategic advisor and primary contact point helping customers optimize their insurance program performance
- Personally maintain relationships with C-suite executives at major enterprise accounts
- Balance customer advocacy with Sure's business objectives in every interaction
- Establish yourself as the trusted expert resource and extension of each customer's team
- Create scalable playbooks for account growth and expansion based on your direct experience
- Document processes, best practices, and learnings that will become team standards
- Establish the foundational workflows and systems that will scale as we grow
- Partner with executive leadership to define CS KPIs and reporting based on real results
Our take
Sure is a software-as-a-service provider that powers API-based digital insurance programs for enterprises and brands. Rather than underwriting the insurance themselves, Sure acts as a platform that enables brands to sell their own insurance packages which are actually underwritten by legacy insurers like Nationwide, Chubb and MetLife.
Not long ago, the company partnered with Zibo to streamline the renters' insurance process for tenants, a smart move in a world that used to be exclusively in person and is transitioning to digital. There are great benefits to having insurance and rent management under one online roof, for landlords and tenants alike. It has since teamed up with PorchPals for embedded package insurance and was recognised as one of the fastest-growing tech companies in North America.
The recent arrival of competitor Boost - founded by Sure's Series A venture capital backer - hasn’t deterred the company at all. In fact, Sure claims to be profitable, and boasts an impressive range of clients – like Tesla, Intuit, Mastercard.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES C
Jun 2019
$23.1m
SERIES B
Total funding: $141.7m
Company benefits
- Equity - Take pride in what you’re building as an owner of the company. Equity is available for all Sure employees
- Comprehensive Health Coverage - Select medical, dental, and vision for you and your family. Elect from multiple plan options to meet your needs
- Unlimited PTO - Time off that’s meant to be taken. We understand the importance of recharging so that you can live your best life
- Extra Cash - 401k retirement savings, flexible spending account, referral bonuses, and more
- Parental leave - Welcome the newest member of your family with fully paid time off and a gradual return to work program following leave
- Mental health breaks - Take a moment for yourself with company-provided meditation apps or build relationships with team members via virtual gatherings and celebrations
Company HQ
Downtown, Santa Monica, CA
Leadership
Wayne Slavin
(CEO & Co-founder)After working as Senior Sales Engineer for Linspire, Wayne co-founded NetStumbler.com, a tool to detect wireless LANs, BackupRight, online data backup services and Language Fish translation services. Before co-founding Sure, they were the VP of Product Management for Tapingo, letting individuals buy things instantly.
Jarod Kolman
(Co-founder)After Founding and working as Managing Director of Limestone Properties, Jarod co-founded Jarod continues to be Chairman for Limestone Properties, a leading estate agent for residential investment properties in Sandton.
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