Employee Relations Manager, Doctor Care Anywhere
£55k
2 days a week in office
Online GP platform and app
Posted today
Online GP platform and app
201-500 employees
Posted today
£55k
2 days a week in office
201-500 employees
Company mission
To make healthcare transparent.
Role
Who you are
- CIPD qualified or working towards (Level 7 or equivalent professional experience)
- Proven experience managing complex, high-volume ER casework
- Broad knowledge of HR employee life cycle activities
- Ability to manage multiple stakeholders, including unions and legal teams
- Strong coaching, conflict resolution, and training delivery skills
- Unflappable, firm but fair approach with excellent interpersonal skills
- Strong analytical skills for interpreting ER data and trends
- Confident managing policy development and legal compliance
- Ability to build strong, trusting working relationships with peers and stakeholders
- Able to coach and influence others to reach a desired outcome, comfortable to positively challenge others
- Able to work on several projects at the same time and prioritise effectively
- Strong understanding of employment law
What the job involves
- As our Employee Relations Manager, you will champion and support a positive workplace culture through the effective proactive and reactive management of employee relations activity at DCA
- Reporting to the People Director, you will provide commercially focused, legally compliant, and values-led advice, coaching, and guidance to leaders across the business on a broad range of employee relations matters
- You will manage ER casework, working proactively to identify trends, address root causes, and support the development of leadership capability to manage people issues confidently
- You will also contribute to the ongoing improvement of policies, processes, and tools to promote consistency and fairness across DCA
- You will also work and manage projects along with the other People Team Leads in relation to cross collaborative working initiatives that will improve, enhance or change the performance of DCA
- Key objectives and metrics:
- Timely and effective ER case management
- Long term reduction in ER cases through education of line managers
- Positive culture change (measured through engagement survey results)
- Develop and implement an Employee Relations strategy
- Oversee and undertake casework including attending hearings to demonstrate a responsive action to workforce issues for 2024/ 25 including sickness absence short term, long term and complex mental health and wellbeing
- Make recommendations to managers and identify risks and opportunities to enhance early resolution
- Lead on all ER casework through Coaching, guiding and supporting leaders across the business including but not limited too: Disciplinary, Grievance, Sickness Absence, Performance Improvement & Talent Management
- Proven experience of providing commercially balanced advice that is supporting of driving the business outcomes and enhancing the DCA culture
- Identifying trends with Employee Relations issues and make recommendations to tackle the root cause
- Lead on people related processes such as Family friendly leave and Flexible Working Requests inclusive of any associated administration
- Lead on the colleague change and leavers process including any related administration and system updates
- Identify and drive continuous improvement through people process development and automation
- Supporting with the maintenance of template documents to help leaders across the business self-serve on People related matters
- Act as a point of contact for HR related queries received from colleagues and leaders across the business
- Support with the development of a colleague self-serve model through the development of FAQ and ‘How to guides’ to complement DCA’s policies
Application process
- Application Deadline: Midday, Friday 18th July - We may close advert early if we receive sufficient number of applications
- This post is subject to satisfactory DBS and reference checks, and is exempt from the Rehabilitation of Offenders Act 1974
Salary benchmarks
Our take
There are mixed opinions about virtual GP services and various ideas around what can and can’t be treated virtually. In recent years, the growth of online doctoring services has exceeded what we probably thought possible. Many are not signed up to an in-person GP anymore and rely on apps like Babylon Health, or Doctor Care Anywhere, an online healthcare platform and application.
Founded in 2013, the company not only offers services to individuals, but companies are also able to sign up employees, which further expands the company’s reach and exposure. The company launched a mental health programme proposition in 2021, highlighting the ongoing work the practice does alongside its day-to-day appointments and referrals.
Having a well-established partnership with AXA Healthcare, the company has just acquired a loan of $15.6 million from the company. This has been said to further tie Doctor Care Anywhere with AXA but also highlights the trust in which the company has for them. This loan will be used to develop more innovative healthcare pathways and it's exciting to see how the company continues to pioneer initiatives in the healthcare system.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (1 round)
Jun 2020
$16.4m
CONVERTIBLE
Total funding: $16.4m
Company benefits
- Free Private Medical Insurance (savings on vision and dental care plus 40% off Nuffield Health gym membership)
- Doctor Care Anywhere subscription for you + 5 members of your friends or family
- Company bonus
- 25 days holiday + bank holidays
- 4 x charity days a year
- Birthday Day Off!
- Enhanced Maternity and Paternity pay
- Life Assurance
- Bike2Work scheme
- Cross-team collaboration opportunities in an autonomous environment
- Remote / Flexible Working with contribution towards home set up and your laptop provided
- Range of Development opportunities including learning and progression
- Pool Table, PlayStation and karaoke machine
Company HQ
Temple, London, UK
Leadership
Bayju Thakar
(CEO)Previously Management Consultant at McKinsey & Company has recently become CEO EMEA of Prenetics.
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