Customer Support Specialist, Billie
Training/Procedures, German Speaker
Offers one of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success
3 days a week in office
Buy Now, Pay Later payments for business
Job no longer available
Buy Now, Pay Later payments for business
101-200 employees
Job no longer available
Offers one of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success
3 days a week in office
101-200 employees
Company mission
To simplify purchasing for all companies and open up new opportunities for growth.
Role
Who you are
- 2+ year(s) experience in a customer-oriented role (preferably on the phone) / Merchant / Customer Service experience
- Sales and/or Call-Center experience is welcome
- You have a passion for financial services, complex technical products, innovations and startups and being a part in a fast-growing environment
- You have experience in training development and delivery, and/or procedure writing
- You have strong communication skills to assist out merchants and internal stakeholders
- Fluent German and English working proficiency communication skills in verbal and written
- Your work-style is detail-oriented, proactive and self-motivated
- You feel comfortable in an aspiring venture with ambitious goals and incredible growth in an international working environment
- A prior working experience in a fast-growing tech environment, ideally in Fintech would be an advantage
What the job involves
- As a Customer Support Specialist, you will be the first point of contact for our merchants and customers, being the key interface to all operational departments, and answering incoming customer requests by phone, email and chat
- You work closely with our Risk-, Product- and Tech Department and coordinate customized solutions in cooperation with all relevant internal stakeholders
- You will be a major contributor to the client experience and satisfaction at Billie and reliably take care of all customer concerns
- In addition, as a Specialist you will support the team’s product knowledge and contact handling through:
- Authoring new procedures and optimizing existing ones
- Designing, developing and delivering training for new and existing specialists
Our take
Buy Now, Pay Later(BNPL) options have exploded in popularity in recent years, with companies such as Klarna and Clearpay providing an additional line of credit to customers allowing them to split the cost of their purchases over several installments. Billie is a BNPL built for business transactions, using machine-learning driven risk models to responsibly finance B2B purchases.
With over 100,00 customers processing more than €750 million on its platform, Billie does not face much competition in its market. While BNPL firms like Afterpay and Klarna could theoretically move into the B2B space, they are specialised in B2C financing and lack Billie's data on the B2B sector. Billie also boasts a range of features designed specifically for intra-company sales such as instant verification, invoicing tools and business payment options which give it a large advantage against any new rivals.
Billie has raised a significant amount of funding from investors, most recently in a 2021 Series C round. Additionally Its 2022 integration with Klarna, allowing companies with a Klarna installation to swiftly switch over to Billie's payment options for B2B sales has removed a major roadblock to its future expansion. This move, alongside its entrance into more markets in Europe, will likely speed the company's ascension to Unicorn status and solidify its market lead in the BNPL space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$100m
SERIES C
Jul 2019
$31.2m
SERIES B
Total funding: $145.3m
Company benefits
- Flexibility first: We come to the office for important events, but do not have a permanent office presence. Our teams decide how to get the best results
- 30 days vacation per year and 5 extra paid days to look after sick children
- Virtual Share Program
- German language courses from different language levels free of charge
- One-off relocation bonus to make your move easier
- Reimbursement of travel expenses and discount on local public transport in Berlin with the BVG
- Individual training budget of 1,000 euros for courses, conferences and more every year
- Free gym access, weekly yoga classes, healthy snacks, cereals, drinks and more
Company values
- We are pioneers
- We want to make a difference
- We focus on people
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Aiga Senftleben
(General Counsel)Previously worked on the Legal Counsel at eBay and Paypal. Also worked at Funding Circle Deutschland as a General Counsel and is now a member of the Digital Finance Forum at the Federal Ministry of Finance (Germany)
Christian Grobe
(MD)Graduated from the Free University of Berlin with a Ph.D. in Political Science. Previously co-founded Funding Circle/Zencap where they served as the Managing Director. Also Worked as an Engagement Manager at McKinsey & Company.
Dr. Matthias Knecht
(Co-CEO)Previously co-founded Funding Cirlce/Zencap where they served as Managing Director. Also worked as an Engagement Manager at McKinsey & Company.
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