IT Operations Specialist, Cohere
12 Month Contract
Natural language processing AI platform
Be an early applicant
Natural language processing AI platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To build machines that understand the world, and to make them safely accessible to all.
Role
Who you are
- You have strong Mac, Google Workspace, and Slack support experience
- Strong Okta knowledge. (preferably Okta Certified Professional/Administrator)
- Experience with scripting languages (e.g., Python, PowerShell)
- Knowledge of cybersecurity best practices and data protection regulations (e.g., GDPR)
- You’re a tinkerer and love working with all kinds of technology
- You’re experienced with supporting Google Meet, Crestron, room schedulers, and have a solid understanding of networking concepts, internet tooling (wifi, routers, switches)
- You love hands-on work and look forward to helping your teammates solve technical challenges
- You’re organized, thoughtful, and eager to support and help train your customers
- You’re a clear communicator, interested in creating processes to improve overall operational efficiency
What the job involves
- Be the primary support point of contact for the UK Cohere office
- Provide first response for all IT support requests for all Cohere employees globally during your shift
- Identify, troubleshoot, and resolve hardware and software problems, and provide employee training on our tools and systems (Google Workspace, Slack, Notion etc.)
- Work in tandem with our People Ops team to help onboard and offboard employees seamlessly
- Order and track laptop shipments globally, going to all new hires
- Oversee our in-office networking and AV requirements, and continually work to improve and optimize our current setup
- Assist with cycle counts, purchasing, and maintaining inventory of IT equipment for local and remote employees globally
- Document and update IT procedures and SOPs as required
- Provide 1st level support to the office's wifi networks (routers/switches, WAPs)
- Provide white glove service to c-suite level stakeholders
- Provide A/V support for events (e.g. podcasts / conference calls with microphones and speakers)
- Navigate changing priorities. You could be providing basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues (either in-office or remotely), or helping new hires set up their devices
Salary benchmarks
Our take
The AI industry biggest stakeholders insist that the next step in enhancing web experiences will be through natural language interactions. While this may be true, only companies with considerable resources can reasonably address the gap needed to bring NLP to the forefront of web integration. Cohere was founded to address this shortfall between NLP development, widespread usage, and the resources required.
Cohere works on building top-of-the-class NLP processing models and software which it makes available to customers through APIs and custom solutions. In a strategic move, the company has partnered with Google Cloud, giving them access to resources that will undoubtedly push the field of NLP forward. This allows Cohere to serve as middlemen by offering a wide range of customers a product built on unmatched technology.
AI is currently a worldwide talking point and so it is no surprise that Cohere has seen rapid development, and raised $270M in a 2023 funding round. The company plans to introduce a dialogue model that would resemble ChatGPT, however, in this case, its technology would be mainly accessible to developers and businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
192% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2025
$100m
LATE VC
Aug 2025
$500m
LATE VC
Total funding: $1.5bn
Company benefits
- We cover 100% of premiums across health, dental, vision & travel
- We offer RRSP, 401K, and Pension Scheme contributions
- We offer lunch and fitness studio credits and a quality time fund which can be spent on things like dog walking and laundry services
- We want everyone who contributes to our success to get a ‘piece of the pie’
- Work Remote & PTO
- We know that some people work better at home, so we are remote-first, and sure that all meetings, events, and opportunities are set up for our distributed team
- Every employee at Cohere gets 6 weeks of paid time off & US and Canadian federal holidays, and we provide unlimited sick days
- All new parents (including those who adopt or go through a surrogate journey) are eligible to receive 100% salary for 6 months in Canada, the US, and the UK
- The decision and journey to having kids is different for each person and family. Part of our commitment to diversity is being able to support the widest variety of these scenarios as we can so we offer financial support for egg freezing and IVF for those in the US, Canada and the UK
- Every employee at Cohere receives an annual $2,000 education fund to use as they please
Company HQ
Grange Park, Toronto, ON
Leadership
Aidan Gomez
(CEO)Has a PhD in Computer Science from Oxford University. Previously worked as a Researcher at Google (Brain) and FOR.ai
Ivan Zhang
(CTO)Previous experience working in research and engineering at For.ai, Cortex labs, Pressly and Ranomics.
Nick Frosst
(CTO)Previously worked as a Research Engineer at Google (Brain).
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