IT Operations Specialist, Cohere
12 Month Contract
Enterprise-grade AI solutions for real-world business problems
Open for applications
Enterprise-grade AI solutions for real-world business problems
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower businesses to scale innovation, boost productivity, and drive progress that reaches everyone.
Role
Who you are
- You have strong Mac, Google Workspace, and Slack support experience
- Strong Okta knowledge. (preferably Okta Certified Professional/Administrator)
- Experience with scripting languages (e.g., Python, PowerShell)
- Knowledge of cybersecurity best practices and data protection regulations (e.g., GDPR)
- You’re a tinkerer and love working with all kinds of technology
- You’re experienced with supporting Google Meet, Crestron, room schedulers, and have a solid understanding of networking concepts, internet tooling (wifi, routers, switches)
- You love hands-on work and look forward to helping your teammates solve technical challenges
- You’re organized, thoughtful, and eager to support and help train your customers
- You’re a clear communicator, interested in creating processes to improve overall operational efficiency
What the job involves
- Be the primary support point of contact for the UK Cohere office
- Provide first response for all IT support requests for all Cohere employees globally during your shift
- Identify, troubleshoot, and resolve hardware and software problems, and provide employee training on our tools and systems (Google Workspace, Slack, Notion etc.)
- Work in tandem with our People Ops team to help onboard and offboard employees seamlessly
- Order and track laptop shipments globally, going to all new hires
- Oversee our in-office networking and AV requirements, and continually work to improve and optimize our current setup
- Assist with cycle counts, purchasing, and maintaining inventory of IT equipment for local and remote employees globally
- Document and update IT procedures and SOPs as required
- Provide 1st level support to the office's wifi networks (routers/switches, WAPs)
- Provide white glove service to c-suite level stakeholders
- Provide A/V support for events (e.g. podcasts / conference calls with microphones and speakers)
- Navigate changing priorities. You could be providing basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues (either in-office or remotely), or helping new hires set up their devices
Salary benchmarks
Our take
Many businesses are now faced with the challenge of adopting advanced AI safely and securely. While AI tools like ChatGPT are making headlines, companies (especially those in regulated industries such as banking, telecoms, or government services) worry about privacy, compliance, and control over their sensitive data. Cohere addresses these concerns by offering AI solutions that can be trained on a company's internal data and, importantly, run on their own infrastructure rather than relying on external cloud providers. And in a world where data breaches and regulatory scrutiny are constant threats, this focus on trust and security is key.
In a competitive landscape, dominated by giants like OpenAI, Google, and Elon Musk;'s xAI, Cohere is setting itself apart by targeting businesses exclusively. Its approach has earned it contracts with some big names, like Royal Bank of Canada, Fujitsu, LG, Oracle, and Dell. By focusing on reliability and enterprise adoption rather than viral consumer appeal, Cohere has carved out a strong niche for itself.
This isn't going unnoticed either, as the company recently raised $500M, boosting its valuation to $6.8B, and brought on board top talent from MEta and Uber to strengthen its leadership team. Alongside this, its doubled its annual recurring reveneu to $100M in 2025 and is aiming to hit $200M by year-end. With its North platform for AI agents and a lean cost structure compared with larger rivals, Cohere is very much ready for more growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
192% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2025
$100m
LATE VC
Aug 2025
$500m
LATE VC
Total funding: $1.5bn
Company benefits
- Six weeks’ paid vacation
- Equity / stock options
- RRSP, 401(k), and Pension Scheme contributions
- Coverage for 100% of your insurance premiums across health, dental, vision, and travel
- Additional coverage for accessing mental health providers/services
- Six months of fully paid parental leave, including adoption and surrogacy
- Financial support for egg freezing and IVF in Canada and the UK
- A monthly fitness and wellness allowance
- Globally dispersed company that supports a remote work culture
- A $2,000 annual education benefit for professional development
- A weekly stipend for meals when working remotely and catered lunch when working from one of our global offices
- A monthly arts and culture allowance
- A monthly quality time allowance
Company HQ
Grange Park, Toronto, ON
Leadership
Aidan Gomez
(Co-Founder & CEO)Aidan received a PhD in Computer Science from the University of Oxford in 2024 and has served as Cohere's CEO since co-founding the company in 2019.
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