Manager of Project Management, Aisera

• At least 8 years professional experience in Project Management in Customer facing roles
• At least 3 years in managing other Project Managers
• Ability to create processes when there are none (or very limited)
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
• Extreme follow-through ability. You set the bar on ensuring things don't get dropped
• Willingness to get in the weeds and make things happen
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
• Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management
• Self-awareness and a desire to continually improve
• Bachelor’s or higher degree in computer science, engineering, or related technical field

Desirable

• As a Manager, Project Management, you will partner closely with internal teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI
• Your job is to serve as the voice of the customer and do whatever it takes to assure they achieve their desired business outcomes with high satisfaction
• You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”
• The upside is that this is a highly visible role with unbounded growth opportunities
• You will inherit a team of Technical Project Managers in the quest to scale and lead the Customer Success teams to deliver quality deployments on time
• You are expected to learn the delivery lifecycle at Aisera and be able to manage projects on your own. This includes understanding the product, so that you can successfully lead your team
• You will be responsible for creating scalable methods, best practices, and relevant KPIs
• Develop and mentor the team in order to build strong leadership skills
• Develop reporting mechanisms that are scalable
• Deep dive into areas that need attention; troubleshoot and bring structure to issues or department
• Foresee dependencies, risks, and issues -- build the appropriate program framework for projects and programs to deliver quality
• Define, drive, and lead weekly operating mechanisms and lead other cross-company projects when called upon
• Get involved in anything that will help the department thrive
• Work with the Sales team to understand forecasts and upcoming projects
• Forecast and deliver ARR for projects sold and eventually own a PS revenue stream
• Own and collaborate on onboarding projects and different customer initiatives from initiation to production
• Report on the status of projects internally and externally
• Create and run cross-functional processes including: Project planning, Timeline & task tracking, resource assignment, change management, and Issue & Risk management
• Build trusted relationships with external partners as well as internal product and engineering teams that you’ll work with directly
• Develop a deep understanding of our products, our technologies, and our partners, and use that knowledge to power your cross-functional work
• Make sure we don't drop the ball on any projects, initiatives, or commitments
• Identify process gaps in how we operate as an organization, and work with leadership to course-correct & streamline our internal delivery processes

• This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH)