Senior Director of Global Renewals, GitLab
$185.9-389.4k
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range and may vary if applying elsewhere
One DevOps platform
Open for applications
One DevOps platform
1001+ employees
Open for applications
$185.9-389.4k
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range and may vary if applying elsewhere
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Proven track record of successfully delivering to revenue goals for a SaaS or subscription business at scale in a sales and/or renewal leadership role
- Experience developing and growing global teams and operations, including leading teams at scale (managed teams of over 30 team members)
- Experience leading continuous improvement and change management across a broad range of functional stakeholders
- Ability to successfully deliver to goals, build, and iterate in a fast-paced environment, working with a bias for action
- Data-driven mindset with experience leading system changes and automation to improve operational effectiveness and efficiency
- Deep understanding of both direct and channel go-to-market sales and renewals
- Value-led leadership approach with ability to role model and nurture GitLab's values
- Ability to use GitLab
What the job involves
- You'll be stepping into a pivotal leadership role where customer retention meets strategic business growth
- As Senior Director of Renewals, you'll own one of the most critical moments in our customer journey - ensuring we continue delivering exceptional value that drives successful contract renewals
- This role puts you at the heart of GitLab's revenue engine, where your strategic vision and operational excellence will directly impact our ability to grow and scale our business globally
- You'll be leading a world-class renewals organization that works seamlessly across Sales, Customer Success, and channel partners
- This is your opportunity to shape the future of how we retain and grow our customer base, while creating predictable revenue streams through data-driven processes and innovative approaches to customer engagement
- You'll be tackling complex challenges around renewal predictability, customer satisfaction, and process optimization in a fast-paced, high-growth SaaS environment
- Lead customer retention through proactive planning, management, and execution of renewals with customers and internal teams
- Develop and communicate the Renewals Team vision and strategy, prioritizing team efforts, initiatives, and OKRs
- Own and drive the renewals process in collaboration with Sales, Customer Success, and channel partners
- Hire, coach, and motivate a global renewals team focused on goal achievement, delivery to KPIs and OKRs, and team member development
- Continuously develop renewals processes, policies, and playbooks to improve renewal predictability, efficiency, and customer satisfaction
- Identify and manage renewal risks and expansion opportunities, maintaining accurate forecast of upcoming renewals
- Drive systems, data, and product improvements to enable successful renewals and predictive visibility of renewals
- Negotiate and execute renewal contracts in alignment with customer goals and partnership from Revenue Operations and Legal
- The Renewals team operates at a critical juncture in the customer lifecycle, focusing on the essential moment that determines whether we continue our partnership with customers
- This team is the guardian of customer retention, working collaboratively with Sales, Customer Success, Channel Partners, and Sales Operations to ensure seamless contract renewals while delivering exceptional customer experiences
- What makes this team unique is their dual focus on both relationship management and operational excellence
- They're not just processing renewals - they're strategic partners who understand customer needs, identify growth opportunities, and drive process innovations that scale across GitLab's global customer base
- The team tackles fascinating challenges around predictive analytics, automated workflows, and cross-functional collaboration in a remote-first environment
- The Renewals organization is positioned to be a key driver of GitLab's continued growth, with accountability for critical metrics including gross retention, on-time renewals, and customer satisfaction
- This team thrives on turning complex renewal scenarios into streamlined, predictable processes that benefit both customers and GitLab's business objectives
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $435.1m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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