Customer Success Manager, Invicti
Self Service
More information about location
3 days a week in office (Lamar Boulevard, TX)
Cyber security for web services and apps
Be an early applicant
Cyber security for web services and apps
201-500 employees
Be an early applicant
More information about location
3 days a week in office (Lamar Boulevard, TX)
201-500 employees
Company mission
To deliver application security with zero noise.
Role
Who you are
- Building relationships is your strong suit
- Customers feel comfortable renewing their contracts with you over and over again, given your confidence and ability to negotiate in a way that best fits their needs
- You’re passionate about understanding the needs of customers, and can see the big picture when it comes to your relationships with them
- You understand that, in order to do what’s best for the customer, putting yourself in their shoes is a MUST; in order to accomplish this, you utilize your eagerness to learn and adapt to their needs as your ultimate strategy
- Experience in sales, account management, or customer success
- 1-2 years of experience negotiating customer contracts
- Proficiency with Google Office Suite (Gmail, Sheets, etc.)
- Exceptional Organizational Skills
- Solid Time Management Fundamentals
- Strong Negotiation Capabilities
- An innate ability to build relationships
- Eagerness to learn Web Application Security Scanning
- Ability to quickly adapt to new work processes
- Ability to come into the office located in Downtown Austin 3 days weekly
What the job involves
- Booking renewals (primarily multi-year renewals) while maintaining aggressive gross revenue retention and expansion targets within the Self Service customer segment
- Creating upsell pipeline and closing upsell opportunities with your assigned accounts
- Driving resolution of escalated account issues in coordination with other departments
- Exceeding customer retention goals and maintaining high retention rates
- Managing contract-related inquiries, questions, and issues from partners/other departments
- Professionally managing and expanding customer relationships with a portfolio of assigned accounts
Application process
- Thorough Interview Process: We conduct a comprehensive interview process involving our recruitment team and hiring managers, both over the phone and via Zoom video calls, before extending any job offers
- Secure Offer Communications: Our job offers are never solely communicated via email. We will never request candidates to purchase hardware or process payments as conditions for employment
Our take
Tackling the countless false positives often generated by application security software, Invicti Security develops security programmes for web services and applications that aim to save developers and engineers hundreds of hours of time. Using proof-based scanning technology, software issues in all corners of an application can be fixed quickly and infrastructure vulnerabilities nipped in the bud before they become a problem down the line.
Even before its buyout by Summit Partners in 2021, Invicti, built from a merger of Acunetix and Netsparker, was positioned as a global leader in the AppSec industry for more than 15 years.
Since its buyout by the alternative investment fund, Invicti has risen further in prominence and visibility by becoming available on the Amazon Web Services Marketplace in November 2022. This move will streamline Invicti customer purchases and allow for even easier deployment of the “zero noise” web security services on the cloud. Put simply, Invicti’s availability on AWS will help it reach an even larger customer base than its already 700-strong company users, boding well for its future growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Mar 2018
$40m
GROWTH EQUITY VC
Total funding: $40m
Company benefits
- Work life integration is deeply important to us – we have events, team outings, and happy hours
- Remote working in place while we continue to navigate our new normal
- Competitive compensation
- Ongoing recognition & rewards
- Have your birthday, every birthday off!
- Culture that emphasizes personal and professional growth
- Company wide engagement programmes that have employees’ wellbeing at heart and our Employee Assistance Programme
- Company provided Private Medical Plan
Company HQ
Clarksville, Austin, TX
Articles
Leadership
Ferruh Mavituna
(Strategic Advisor)Currently Board Member at Deepinfo. Previously Security Engineer at Portcullis Computer Security Ltd, Founder and Technical Manager at R87 Web Application Security Solutions and Security Consultant at Ebay.
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