Player Engagement Account Manager, Keywords Studios
$70-90k
Technical & creative services provider
Job no longer available
Technical & creative services provider
1001+ employees
Job no longer available
$70-90k
1001+ employees
Company mission
To use the passion for games, technology, and media to create a global services platform for video games.
Role
Who you are
- Degree or Masters in business, sales, marketing or other related field
- Experience ideally in international games or technical services industries
- Proven experience in successfully managing Player Support Service Line
- Strong understanding of the components of successful client relationships
- Deep understanding of key metrics for companies in the games and interactive media industries
- Strong understanding of market trends, competitor activities, industry dynamics and customer direction
- High attention to detail and ability to deliver under pressure and to deadlines
- Excellence in listening, negotiation and presentation skills
- Superb written and verbal communication skills
- High competency with SalesForce.com
- Willingness to travel as required
- Strong client relationship process skills - establishing clear expectations, setting objectives and bringing multiple parties together to drive key initiatives for the account
- Ability to collaborate across cultures and exercise influence at senior levels to build alignment around a common vision
- Experience in identifying, solving and articulating complex business and goals for customers
- Great collaboration and communication skills, seeking help from teammates to accomplish goals
- Relentless and persistent advocate for customers that “gets stuff done” and fast to respond
- Strong experience in successfully delivering client-centric solutions
- Track record of delivering increased revenue per client
- Networking and Relationship Building with the ability to successfully deal with large multinational clients
- Creative and innovative thinking
- Development and ongoing learning
- Research and analysis
- Strong negotiating skills
- Energy and stress management
- Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization
- Accountability and dependability with the ability to work independently and as part of a team
What the job involves
- Retain and grow a set of strategic accounts
- Own Account Strategy and Execution working closely with other team members as needed
- Monitor product adoption trends and KPIs in close cooperation with the Customer Success Manager and Operations Manager, and develop strategic plans to drive growth and maximize immediate and long-term ROI for a list of strategic accounts
- Identify future growth opportunities, ideating around a growth roadmap with customers
- Perform mapping of the Accounts to identify growth opportunities and drive increased consumption across Keywords services
- Build long-term relationships with key decision makers on the customer’s side, and educate them on the value of the end to end solution
- Identify, build, and manage relationships with Executive Sponsors and key decision-makers
- Build and maintain Champions working closely with internal team members
- Act as an ambassador of the customer’s business goals and expectations, and highlight challenges and risks to key internal stakeholders
- Be in the know at all times when it comes to key account indicators including customer satisfaction, business goals, strategic objectives and potential risks and have a plan of action
- Be responsible for the Player Engagement Service Line revenue target
- Collaborate closely with the Service Line Director to ensure targets are met and opportunities are maximized
- Drive individual sales effort to key customers of the Service Line (by working in conjunction with Client Partners and Sales team)
- Develop and deliver a sales strategy for the Service Line, with Client Partners and Salespeople, that meets the Service Line target
- Be the subject matter expert on capacities, pricing, solutions, RFPs and final negotiations, to ensure deals meet both revenue and margin targets
- Ensure Service Line revenue forecasting is accurate and up-to-date, reporting on key metrics through monthly and quarterly reports
- As a trusted advisor, you will be managing Service Line Client interactions to ensure existing Client revenue is safeguarded and long lasting strong relationships are maintained
Application process
- Our recruitment process is fully online and remote
Our take
Keywords Studios is an international technical service provider to the global video games industry and beyond. The company works as an external development partner for its users, enabling leading content creators and publishers to leverage Keywords' expertise and capacity across the lifecycle of interactive content. In so doing the company enables its clients who are operating in complex and fast-moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
The company has over 70 studios in 26 countries across the globe. Providing integrated art production, engineering, audio services, testing, localisation, and player support services in more than 50 languages and 16 game platforms.
With a strong market position, Keywords provides services to nearly all of the prominent gaming companies, including T2, EA, Ubisoft, and Square Enix. Keywords had also been on an acquisition spree, with its total acquisition count sitting at 60 before it was acquired by private equity firm EQT in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision benefits
- WFH Opportunities
- Flexible working hours
- Bonus Schemes
- And More (Varies by Location)
- Paid time off (including sick and select holidays)
- 401(k) with 3% employer matching
Company HQ
Carmanhall And Leopardstown, Dublin, Ireland
Leadership
Bertrand Bodson
(CEO)Current Non-Executive Director at Tesco and Wolters Kluwer. Co-Founder & former CEO of Bragster.com (Acquired by Guinness World Records). Previous Chief Digital & CMO at Sainsbury's, and Non-Executive Director of Electrocomponents.
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