Support Analyst, OneTrust
$59.7-89.5k
More information about location
AI-ready governance platform
Job no longer available
AI-ready governance platform
1001+ employees
Job no longer available
$59.7-89.5k
More information about location
1001+ employees
Company mission
To enable innovation through the responsible use of data and AI.
Role
Who you are
- You are eager to learn and quick to pick up new skills and great working independently while still contributing to a team
- You provide great experience and are able to build a rapport with customers and you are great at managing and prioritizing a varied workload while meeting SLAs and deadlines focusing on quality and attention to detail
- Bachelor’s degree or master’s in computer science, engineering, business or other related field
- Experience working with the OneTrust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations
- Ability to learn rapidly, and master the OneTrust Privacy platform
- Complex analytical problem-solving skills
- Continuous improvement mindset and ability to contribute to process improvement
- Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e-mail
- Ability to work with and troubleshoot complex, web-based software suites
- Working knowledge of development processes, different operating systems, browsers, and programming languages
- Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases
What the job involves
- This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate)
- Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue
- Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress
- Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
- Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc
- Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications
- Work independently to manage your time and commitments while meeting agreed performance levels
Our take
It's becoming clear that as businesses rapidly adopt AI, governance is struggling to keep up. Companies are moving from a handful of tools to potentially hundreds of AI agents, creating new challenges around oversight, data use and risk. As privacy and security concerns grow, organizations are realizing that scaling AI without proper control can introduce just as many risks as opportunities.
That's where OneTrust comes in, with its "AI-powered governance platform" helping organizations track how AI systems operate, what data they access and how it's used. Rather than relying on static compliance checks, it focuses on continuous, real-time monitoring, building on its foundations in privacy, consent and risk management to give companies greater control over complex AI environments.
With more than 14,000 customers, including over half of the Fortune 500, OneTrust is entering a key phase of growth. Under new CEO John Heyman, the company is leaning into the idea that AI governance will become a core business need. As adoption accelerates, OneTrust is positioning itself as a central player in helping enterprise scale AI safely and responsibly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2023
$150m
LATE VC
Apr 2023
$50m
LATE VC
Total funding: $1.1bn
Company benefits
- Compensation: Top talent deserves top pay. Our competitive total packages include pay equity for all and bonuses.
- Mental Health & Support: Through a mental wellbeing platform and 14 weeks of parental bonding leave, inclusive of adoption, you can feel supported through all of life’s biggest changes.
- Time Off: Everyone needs time to rest and recharge. We offer flexible PTO, company recharge days, and volunteer time off globally. You’ll also have generous company holidays and paid sick days.
- Flexibility: Embrace a hybrid working model with opportunities to collaborate and celebrate in person and virtually. Click here to learn more about our location strategy and hybrid workplace model.
- Career Development: Become an expert in trust intelligence with our robust onboarding bootcamp and by earning industry certifications paid for by us.
- Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our Values Spotlight Awards recognize teams across the company for their contributions.
Company HQ
Old Fourth Ward, Atlanta, GA
Leadership
Kabir Barday
(Founder & Board Member)Kabir founded OneTrust in 2015 and served as the company's CEO until 2026. Previously, he spent 2 years at VMware as a Senior Product Manager and Director of Product Management.
John Heyman
(CEO & Board Member)Prior to joining OneTrust in 2026, John was the CEO at Snap One for nearly 11 years and Radiant Systems for 6 years.
Blake Brannon
(Chief Product & Strategy Officer)Blake joined OneTrust in 2017 as CTO, moving into the role of Chief Product & Strategy Officer in 2021. Prior to OneTrust, he spent nearly 10 years at AirWatch by VMware as a Global Director of Sales Engineering and as VP of Product Marketing.
Digvijay Lamba
(Chief Product & Technology Officer)Prior to joining OneTrust in 2025, Digvijay served as the CTO at Firebolt Ventures and Alteryx. He also founded Lore IO and served as the company's CEO for nearly 5 years.
Michael Schanker
(CMO)Prior to joining OneTrust in 2025, Michael spent over 5 years at Coupa Software in various roles, including SVP of Strategic Marketing, EVP and CMO. He was also and Advisor and Head of Growth & Marketing at Remix as well as the Head of Marketing at OpenGov Inc.
Guido Torrini
(CFO)Alongside serving as the CFO at OneTrust, Guido is also the Chief Financial & Operating Officer at DDN. Previously, he was the CFO at Celonis and Wellhub.
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