Manager of Account Management, NinjaOne

Salary not provided

'Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles' so would set this mid level atleast even though the first req says 2-3 because its unlikely they would get management exp during that time

Mid level

Austin

4 days a week in office

Endpoint IT management platform

Job no longer available

Endpoint IT management platform

1001+ employees

B2BSecuritySaaSIdentityCloud Computing

Job no longer available

Salary not provided

Mid level

Austin

4 days a week in office

1001+ employees

B2BSecuritySaaSIdentityCloud Computing

Company mission

To simplify IT operations by automating real-time visibility, security, and control over all endpoints.

Job

Company

Role

Who you are

2-3 years experience as an Account Managers or Customer Success in the b2b SaaS space
Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles
Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly
Customer-focused, with a passion for providing exceptional service and value
High levels of organization and the ability to prioritize tasks effectively
Ability to work collaboratively with cross-functional teams and influence without direct authority
Fluent in English, with excellent written and verbal communication skills
Experience in the SaaS/cloud industry or within the IT industry is a plus
Experience with Salesforce,
You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams

What the job involves

As NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Account Management to lead and inspire a team of Account Managers
This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets
You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team
As a Manager, Account Management, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their business objectives
Hire, lead, mentor, and develop a team of Account Managers, providing guidance and support to help them achieve their goals
Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing
Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement
Oversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention
Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation
Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn
Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base
Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth
Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey
Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately
Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions
Implement best practices for account management processes, ensuring consistency, efficiency, and scalability
Act as a customer advocate, championing their needs and feedback within the organization
Influence and inspire customers by presenting tailored solutions that drive their success and loyalty
Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction

Our take

NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.

The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.

Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A influx of funding has also allowed the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.3)

Company

Funding (last 2 of 3 rounds)

Feb 2025

$500m

SERIES C

Feb 2024

$231.5m

SERIES C

Total funding: $761.5m

Company HQ

Waller Creek District, Austin, TX

Leadership

Sal Sferlazza

(Co-Founder & CEO)

Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.

Christopher Matarese

(Co-Founder, President & CFO)

Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.

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