CX Release Manager, Personio
18 Month Fixed Term Contract
Plus pre-IPO equity
3 days a week in office
Intelligent HR platform for SMEs
Posted today
Intelligent HR platform for SMEs
1001+ employees
Posted today
Plus pre-IPO equity
3 days a week in office
1001+ employees
Company mission
To help organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- You have 3-5 years of experience in customer-facing or enablement roles, or in release management or a related field within a SaaS or B2B environment, demonstrating a consistent ability to lead complex projects successfully
- You have strong project management skills, with a proven track record of managing multiple, cross-functional projects, meeting tight deadlines, and delivering high-quality outcomes
- You have excellent written and verbal communication skills in English (German is a plus), with the ability to distill complex topics into clear, concise updates for diverse audiences, including technical and non-technical stakeholders
- You are experienced in knowledge management, focusing on creating, maintaining, and distributing content that empowers teams and enhances the overall customer experience
- You can collaborate and build relationships effectively, enabling you to work seamlessly with various departments and build strong, productive partnerships
- You possess analytical skills and are capable of assessing release impacts, leveraging data to drive decisions, and providing actionable insights from performance metrics and customer feedback
- You are adaptable, resilient, and bring a problem-solving mindset, thriving in a fast-paced environment with shifting priorities, and utilizing past experiences to navigate ambiguity and complexity effectively
What the job involves
- Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build
- As a CX Release Manager, your core purpose is to enhance the customer experience by ensuring the seamless release of new product features
- This role is pivotal in aligning cross-functional teams and preparing both customers and internal CX teams for upcoming releases, driving customer satisfaction and engagement
- By joining the Enablement & Release Management Team, you will directly impact Personio’s success by empowering our CX department with effective knowledge and release management strategies, contributing to our mission of putting customer needs at the forefront
- CX-centric Release Management: You lead the CX strategy and execution for the release of new product features for your assigned area, ensuring they are delivered on time and meet customer needs, enhancing overall satisfaction and engagement
- Cross-functional Collaboration: You align with Product, Marketing, and other CX teams to create a unified approach to release management, driving cohesive strategies that benefit both internal teams and customers
- Customer Knowledge & Communication: You collaborate with CX educational teams to develop and manage external-facing knowledge content and communication plans, ensuring customers receive clear, timely updates that foster transparency and readiness for upcoming releases
- Knowledge Resource Development: You own the creation and maintenance of internal product-specific knowledge resources, ensuring internal teams have access to the latest information and training materials
- Release Performance Monitoring and Feedback: You monitor the success of releases and gather feedback to continually improve processes, enhancing customer outcomes and operational efficiency
- Continuous Enablement: You drive the continuous enablement of CX teams by identifying gaps and developing resources that empower them to provide outstanding customer service and support
- Accountability in Release Readiness: You work with PTech Ops to ensure product teams are accountable for release readiness and post-release evaluations, maintaining high standards for quality and performance
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Aleena, Software Engineer
Our mission
Empower people with AIInsights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Company values
- Exceed Customer Expectations: We anticipate, prioritise, and solve for the needs of our customers
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen
- Elevate One Another: We work together as trusted partners to amplify our collective impact
- Care to Challenge: We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Maxvorstadt, Munich, Germany
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Maria Angelidou-Smith
(Chief Product & Technology Officer)Named to Business Insider’s 100 People Transforming Business in 2020.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
People progressing
Alexander joined Personio in 2020 as a Working Student in Sales Operations, since then, they have worked their way up and now serve as an Account Executive.
Victoria joined Personio in 2017 as an Account Executive and has since held a number of roles. Since 2024, they have served as the Head of Payroll Sales.
Salary benchmarks
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Diversity, Equity & Inclusion at Personio
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our Diversity Committee ensures all communities have an equal voice in everything we do and includes representation from our six Employee Resource Groups (ERGs). We build inclusion through monthly educational sessions, empowerment programs, and celebrations that promote awareness and allyship.
- Supporting and uplifting women in tech is one of the most impactful ways to drive positive change. Building on our 2023 initiatives, we have continued these efforts and introduced additional programs, maintaining our commitment to long-term progress as we move through 2024 and beyond.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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