Implementation Manager, Trustpilot
$75-80k
Consumer review website
Job no longer available
Consumer review website
1001+ employees
Job no longer available
$75-80k
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Knowledge, experience & capabilities
- You have experience and knowledge within e-commerce, online marketing, SEO/Google Adwords, and/or software
- Proven hands-on account management experience - customer-facing role, preferably in online marketing, internet or software industries
- You are experienced in building and maintaining strong relations with multiple stakeholders
- A proven track record in managing clients, account retention, and growth
- Adept at uncovering new revenue opportunities
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
- A plus if you already have demonstrated experience with subscription-based renewal license models
- Deep passion and understanding for processes & systems
- Good communication skills
- Adept at delivering the best customer service in a fast-paced environment
- Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
What the job involves
- As part of our Implementation team, you will be responsible for the implementation and growth of our customers
- Acting as a trusted advisor, you will be responsible for developing long-term relationships, success planning, and delivering value to your customers - ensuring optimal onboarding & product adoption
- Helping customers to maximize the ROI from their subscriptions
- Driving product adoption across the market
- Working with Customer Success Managers to deliver great customer service
- Ensuring professionalism and a high activity level within the team
- Defining strategy in cooperation with your clients
- Acting as a trusted adviser, advocating client's needs back to Trustpilot’s internal support, product, engineering, and sales teams
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.4m
LATE VC
Total funding: $179.3m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
Salary benchmarks
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