Staff Technical Product Manager, ASAPP

• Growth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet does not work, you extract the signal and move on
• Extreme Ownership: You take responsibility to deliver. You do not wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours
• High-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer “what changed for the customer?” for everything on your roadmap
• Effective Communication, Collaboration, and Trust: You influence without authority across engineering, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. You know when to drive consensus and when to make a call
• Real-Time Feedback: You give and receive feedback continuously. You do not save it for quarterly reviews. When something is wrong, you say so directly and constructively
• 5+ years of product management experience in enterprise B2B SaaS and native AI platforms
• Technical depth to engage credibly with engineers on API design, SDK architecture, integration patterns, and AI/ML tradeoffs — you are hands-on producing working prototypes and you need to understand production code
• Demonstrated ability to own a complex, multi-surface product area with minimal oversight
• Experience working directly with enterprise customers and delivery teams to translate pain into prioritized roadmap
• Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to
• Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting

Desirable

• This is not a coordination role. You will own the layer of ASAPP’s platform that connects GenerativeAgent to the real world — integrations, SDKs, agent interoperability, voice channels, and the developer experience that underpins all of it
• These are load-bearing systems: if they do not work, customers cannot deploy our solution and deals do not close
• You will set and execute the strategy for a product surface that spans API Connections (our integration hub), the developer SDKs, Agent-to-Agent (A2A) interoperability, MCP servers, workflows, and telephony integrations
• You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders
• The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is
• You will own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes. Below is what that looks like concretely
• Own the API Connections platform and manage the backlog of platform bets. Manage the commercial relationship with our third-party providers
• Define and execute the A2A and MCP server roadmap. Customers are agentifying their internal workflows and want our agentic solutions to orchestrate against them. Decide how and when to expose these externally, and shape broader strategies so multiple teams build coherently rather than in isolation
• Lead the developer SDKs. The SDK is the surface through which end users experience ASAPP. Own the roadmap and ensure investments stay aligned with the underlying platform
• Manage telephony and platform integrations — the connective tissue between our solution and customers’ CCaaS stacks. Triage inbound requests with a bias toward saying no cleanly and early; the approach for each integration pattern is defined and the goal is disciplined execution, not proliferation
• Own external documentation (docs.asapp.com) as part of the product. Define the structure, processes, and standards — working with the team to execute. Drive a docs-first approach where documentation ships with features, not after them
• Across all of these areas:
• Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets
• Work directly with customers and account teams to prioritize and sequence delivery
• Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence
• Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven