Senior Customer Success Manager, MongoDB
Developer data platform
Open for applications
Developer data platform
1001+ employees
Open for applications
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
- 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
- 2+ years of technical product experience or education
- Bachelor's degree, technical degree preferred
- A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- Prior exposure to database, cloud and infrastructure technology is a plus
- High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
- A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
What the job involves
- We are looking for a motivated, hardworking and hands-on Senior Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services
- Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers
- The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for standard methodologies and advice. We are an integral part of our customer’s success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth
- We are looking to speak to candidates who are based in Dublin for our hybrid working model
- Build active and meaningful relationships with customers, working closely with other MongoDB partners
- Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
- Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
- Optimally identify and mitigate risk of churn
- Ensure high customer satisfaction and referenceability
- Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program
- As a Sr. CSM, you will be successful when you can become a(n):
- Risk Mitigator - identifying blockers to success and preventing long term churn
- Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
- Account Strategist - helping MongoDB see where the customer’s business is going
- Business Builder - finding opportunities for your customers to adopt new features and open new use cases
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company HQ
Theater District, New York, NY
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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