Customer Success Team Lead, Eleos Health
$135-145k
+ Equity
More information about location
Voice-based AI for therapists
Open for applications
Voice-based AI for therapists
101-200 employees
Open for applications
$135-145k
+ Equity
More information about location
101-200 employees
Company mission
To empower behavioural health clinicians with voice analysis and NLP technologies to measure and improve the outcomes of talk therapy.
Role
Who you are
- The ideal candidate will possess strong leadership skills, industry expertise, and a hands-on approach to problem-solving, fostering a culture of growth and achievement within the team
- You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment
- You love building relationships with customers and your team , helping them maximize the value of our system, and being their voice within our organization
- You take pride in your superb communication skills
- A true player-coach that is energetic, motivated, and self-driven
- You bring a positive attitude and are an amazing team player
- You are excited by the challenge of finding unique solutions to clients’ problems, always looking to push yourself and the organization forward
- 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2 years in a leadership position
- Ability to lead, motivate, and develop a high-performing team
- Experience with SaaS products, ideally in global startup environment
- Ability to articulate value, confidently handle objections, and resolve customer issues
- Experience interacting and presenting at all levels of an organization
- Excellent communication and interpersonal skills, with a customer-centric mindset
- Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment
- Ability to travel (40%)
- Demonstrated success managing long-term partnerships in large organizations
- Strong analytical skills and the ability to interpret data to drive decisions
- Proficiency in CRM and Customer Success software tools
What the job involves
- We are seeking a motivated and experienced Customer Success Team Lead to oversee our growing Customer Success team
- As a player-coach in this role, you will be responsible for overseeing a book of key strategic accounts, and leading team members, providing guidance, and fostering a collaborative environment
- Supervise and mentor a team of Customer Success Managers, providing guidance, support, and performance feedback
- Set team goals and KPIs, monitor performance, and drive accountability
- Foster a positive team environment that encourages professional growth and development
- Oversee the management of key accounts to ensure satisfaction, retention, and growth
- Conduct regular check-ins and business reviews with clients, identifying opportunities for upselling and cross-selling
- Address escalated client issues, ensuring timely resolution and maintaining strong relationships
- Develop and implement best practices and processes to enhance the customer journey and team efficiency
- Collaborate with cross-functional teams (Sales, Product, Support) to align strategies and share customer feedback
- Analyze customer success metrics to drive improvements and inform strategic decisions
- Create training programs and resources for the Customer Success team to enhance their skills and knowledge
- Facilitate ongoing training sessions to keep the team informed about product updates and industry trends
- Monitor customer health scores and usage metrics, providing insights to the team and leadership
- Prepare reports on team performance, client engagement, and overall customer success initiatives
- This is a unique opportunity to join a startup that has a meaningful impact on the well-being and mental health of thousands
Our take
Mental health is becoming less taboo, and more and more it is treated as an important component of personal healthcare, but there are few technologies on the market to help the professionals who deliver these vital services. Eleos Health delivers voice-based AI solutions for therapists, to make their jobs easier and provide additional intelligence into their sessions with patients.
Eleos Health is the leader in CareOps automation for behavioural health, and its voice-to-insights technology is the first of its kind. The platform functions across a therapist’s whole workflow; taking notes and analysing hundreds of data parameters per appointment to deliver smart insights. Most importantly, the NLP and voice analysis provided frees professionals up to focus on treatment and care.
Eleos Health has experienced impressive customer retention and recurring revenue, showing the value that therapists have found in its product. The company has seen substantial investment which will enable it to deepen product and business development, hire talent and increase service and sales teams. In 2023 a study was published showing that the use of AI in behavioral health treatment can effectively help patients adhere to evidence-based care activities, evidencing the value of Eleos' work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$60m
SERIES C
Sep 2024
$8.3m
SERIES B
Total funding: $136.3m
Company HQ
East Cambridge, Cambridge, MA
Leadership
Alon Joffe
(CEO)Former Member of the Investment Team at New Era Capital Partners. Worked in Business Development at Peres & Associates Global Advisory.
Dror Zaide
(GM)Previously founded The Soul Bird Project, ZaidAir and Givit. Former student of the Zell Entrepreneurship Program, and alumni of the BIPA Program.
Alon Rabinovich
(CTO)Former student of the Zell Entrepreneurship Program. Previous experience in Software Development and in Security Research.
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