Associate Account Manager, Veriff

• We're looking for someone with a strong ability to build relationships, while understanding needs and providing solutions
• 3+ years experience as a CSM/AM within the SaaS industry
• Previous experience adopting analytical tools and ability to drive performance assessments that are data driven
• ​​Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proven success of partnering with clients and stakeholders to drive product utilization and net dollar retention
• Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams to drive adoption and ensure a closed feedback loop between Veriff Product team and our customers

Desirable

• At Veriff, our GTM Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence
• With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision
• Veriff is hiring an Associate Account Manager -AMER for our US Account Management Team with a focus on supporting global clients within the North American region
• As an Associate Account Manager - AMER you will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and customer success
• You will act as a trusted advisor, ensuring customers realize maximum value from our solutions, and help identify opportunities for cross-selling and up-selling to meet revenue targets
• This position will play a central role in maximizing relationships with key accounts in the USA
• Developing trust and relationships with our customers
• Ensuring growth and product utilization within our customer base
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serving as the link of communication between customers and internal teams
• Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicating the progress of initiatives to internal and external stakeholders
• Assisting with challenging customer requests or issue escalations as needed