Customer Onboarding Specialist, NextRoll
+ Equity
Data-driven marketing technology
Job no longer available
Data-driven marketing technology
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To level the playing field for businesses of all sizes by creating a reliable and understandable platform.
Role
Who you are
- A minimum of 2 years having managed a book of business in a similar role, which may include: Account Manager, Customer Success Manager, or Customer Onboarding/Implementation Specialist
- A history of working towards a revenue quota or target
- Knowledge of the advertising and programmatic industry and its competitive landscape
- You are a strong communicator and highly analytical working with multiple stakeholders
- You're adaptable, receptive to feedback and eager to learn new things
- You're a team-player with a collaborative and innovative approach to work
What the job involves
- As our Customer Onboarding Strategist, you will report to our Manager of Customer Onboarding and be instrumental in onboarding and managing customers during their first 60 days with AdRoll
- This role puts you at the heart of our customers' long-term growth strategy, providing education and support on various platform features including ads, email, and cross-channel measurement
- This customer-facing role also requires close collaboration with AdRoll's new business sellers, account managers, and technical support teams
- A strong focus on customer lifetime value, revenue goal attainment, strategic analytics, and efficient processes will be at the core of your success in this role
- Manage onboarding and support for the first 60 days of spend for active campaigns across 20-30 customers
- Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on time and within the scope of your support
- Ensure customers are maximizing the value of the platform through feature/best practice education
- Oversee the success of campaigns by providing recommendations on strategy, performance, and creative set-up
- Collaborate with cross-functional teams to improve the overall customer experience by representing their voice, and providing product feedback and recommendations
- Develop an extensive working knowledge of the AdRoll Platform, services, methodologies, and marketing strategies for a broad range of use cases and customer goals
- Performance in this role is evaluated based on customer retention, customer onboarding efficiency, and customer spend in the first 90 days
Our take
NextRoll is a marketing technology company consisting of two business units, AdRoll and RollWorks. Aiming to provide a reliable and easy-to-use platform, it allows both B2C and B2B companies to manage their marketing and advertising campaigns within a single software suite.
NextRoll isn't alone in the MarTech space and is facing intense competition from major players such as Klaviyo, Criteo and Google's marketing platform. That said, the company is more than holding its own, picking up high profile customers such as Oracle and Personify and winning a number of industry recognitions.
One reason for this is its access to an unparalleled amount of data, which its machine learning algorithms use to produce over 150 billion buyer predictions daily. This gives it a major edge over the competition, and its strong position has attracted a high degree of investment. This will enable it to maintain its momentum as it continues to develop and grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2014
$70m
SERIES C
Jul 2012
$15m
SERIES B
Total funding: $89m
Company benefits
- Healthcare
- Paid Time Off
- Up To 12 Weeks Paid Parental Leave
- Wellness Programs
- Comprehensive Learning & Development Program
- Home Office Setup Support as Needed
Company HQ
Mission District, San Francisco, CA
Leadership
Roli Saxena
(CEO)Former Chief Customer Officer for Brex and VP of Revenue, Support, Partnerships and Strategy at Clever Inc. Before that, they were Head of North America Sales at LinkedIn.
Salary benchmarks
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