Director of Customer Success and Sales, Teachable

• If your talent is deepening the insights from existing customers to empower your success and sales teams, we’d love to hear from you
• Leadership Experience: Demonstrated leadership and mentorship skills with a minimum of 3 years of experience in guiding and developing success and sales teams within a SaaS or technology-driven environment. This includes creating processes from scratch and scaling them to meet evolving needs
• Proven Track Record in Process Creation and Scaling: A minimum of 10 years in a Customer Success, Account Management, Consultant, or similar role within a SaaS or technology-driven environment, showcasing a track record of successfully creating processes from scratch and scaling them to drive efficiency and effectiveness
• Strong Business Acumen: Solid understanding of business strategies, leverage insights for strategic growth, and guide your team
• Results-Oriented: Possesses a keen understanding of how to thrive in competitive markets, showcasing a driven and results-oriented mindset with a strong desire to lead our teams to success
• Communication and Relationship Building: Exceptional communication skills, both written and verbal, with the capacity to develop and maintain strong relationships with creators, providing them with networking opportunities and support for their brand authority growth

Desirable

• We are looking for a strategic thinking and business-savvy Head of Customer Success and Sales to lead our Customer Success and Sales team to the next level
• You will oversee two teams
• For Customer Success, your objective is to empower our Manager, Customer Success to build, in-depth, relationship management at scale to unearth business insights
• There is an opportunity to hire someone to grow our inside sales program
• The Head of Customer Success and Sales will report to the Head of Teachable
• Furthermore, you will manage a Manager, Customer Success and Senior Manager, Business Development
• This entails providing mentorship, guidance, and support to ensure the team's effectiveness in delivering exceptional service to our creators thus business goals
• Own: Shape the future of Teachable’s sales and customer success functions that enhance retention and growth
• Build: Empower your teams to define scalable systems and processes
• Coach: Your managers in alignment with company values and methodology to build a best-in-class success and sales team
• Execute: Own team metrics and goals, developing and executing plans to meet and exceed targets
• Build trust: Develop trusted advisor relationships with key customer stakeholders to fully understand their business strategies and success metrics
• Learn together: Collaborate closely with internal teams, including Product, Marketing, Sales, and Support to align priorities and address customer needs and opportunities
• Demonstrate Thought Leadership: Represent Teachable at industry events, fostering strong relationships and positioning the company as a leader in the Creator Economy
• Grow: Hire an Inside Sales Representative