Sales Support Manager, Yousign
Relocation package if needed
4+ days a week in office (Rue Royale, Paris)
eSignature solution for SMBs
Open for applications
eSignature solution for SMBs
201-500 employees
Open for applications
Relocation package if needed
4+ days a week in office (Rue Royale, Paris)
201-500 employees
Company mission
To become the European leader in electronic signatures by enabling freelancers and SMBs, to simplify their workflows.
Role
Who you are
- Previous experience managing an SDR or inside sales team, ideally in SaaS
- Strong coaching mindset with a track record of upskilling junior talent
- Experience in customer-facing roles: support, inside sales, success, or account management
- Confident with Salesforce for lead management, reporting, and analysis
- Highly collaborative and organized, with strong prioritization skills
- Fluent in English (French or another European language is a plus)
- Available to work from our Paris office at least 4 days a week. Relocation can be arranged
- However, If you don't match all of those criteria, no worry ! You can still apply and let us know how you will be a good fit for the position, our Talent Acquisition team will have a close look at your application
What the job involves
- As Sales Support Manager, you will be in charge of carrying a part of the Revenue target for our SMB and Self-service customer base
- You will lead a team of 4-5 Sales Support Specialists who engage directly with prospects and customers to drive small-scale deal closures, and promote customer satisfaction for our long tail of SMB customers
- Your team plays a critical role in ensuring smooth onboarding, rapid issue resolution, and identifying revenue opportunities within our customer base
- You will work cross-functionally with Sales, Customer Solutions, and Care teams to maximize the impact of this hybrid team across the customer lifecycle
- This is a new team that will require a leader with a strong problem-solving mindset and a creative “can-do” attitude
- Yousign values autonomy, ambition, cross-team collaboration and continuous learning
- You will be able to expand the role to reach a variety of topics ranging from Inbound marketing, Product-led growth, and beyond, acquiring strong cross-team visibility
- Lead and coach a growing team of Sales Support Specialists based in Paris
- Drive performance, motivation, and personal development
- Build onboarding, enablement, and continuous learning frameworks
- Ensure timely responses to requests for transaction, both on new deals and upsells, in line with SLAs
- Drive execution and efficiency in ticket handling and inbound inquiries, by setting up workflows and cadences
- Monitor KPIs such as Time-to-first contact, conversion from support to deal, and Revenue generation. Track weekly, monthly, and quarterly KPIs. Provide accurate forecasting and data-driven insights
- Oversee and improve deal closing processes for small commercial opportunities
- Ensure team members consistently meet their monthly revenue and retention targets
- Collaborate with Sales teams on pipeline routing and expansion opportunities
- Implement scalable practices to reduce churn and improve product adoption
- Equip the team to identify upsell and cross-sell opportunities
- Work with Product and Customer Solutions to relay customer feedback and influence roadmap
- Partner with Enablement and Ops to refine processes, tools, and reporting
Application process
- A first interview with Florent Mirigay, Talent Acquisition Manager
- An interview with your future manager, Aleta Noujaim
- A business-case
- A final interview with Fanny masson, our CRO
Our take
The global electronic signature market is projected to grow to over $35 billion by 2029. Well-known Adobe Sign and DocuSign have been in the game for a while, though YouSign has stepped onto the scene hoping to become the eSignature platform predominantly used by the European market.
The company has two signature products, a web app that is ready to use from anywhere and an API, which can be easily integrated into business softwares. The signatures are eIDAS-compliant and legally binding so clients can focus more on their productivity and teamwork and worry less about paperwork.
The company targets new customers rather than attempting to convert from competitors - SMBs are its target market, hoping to show newer businesses the need for and ease of electronic signatures. Acquiring $ 36.6 million in 2021 in a round of funding meant the company could scale its team and market share. In early 2022 YouSign bought Canyon, a documentation and workflow automation specialist. This means that YouSign is now propelling into a new dimension.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2021
$36.6m
SERIES A
May 2019
$2.3m
EARLY VC
Total funding: $43m
Company benefits
- Autonomy with a lot of support: develop your ideas, implement them and solve problems independently
- Opportunity to improve the sales-led motion in a SaaS company and an international environment
- Meal vouchers (Swile Card) for a healthy lunch every day :)
- Regular off-site and team-building exercises
- Hybrid working
Company HQ
Caen, France
Leadership
Luc Pallavidino
(Executive Chairman)Previously Engineer in Training at TBS Internet. Became CEO and Co-founded YouSign in 2011.
Salary benchmarks
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