Senior Product Manager, ezCater
Fulfillment
$161-213k
OTE
+ Stock options
More information about location
Online marketplace for business catering
Open for applications
Online marketplace for business catering
501-1000 employees
Open for applications
$161-213k
OTE
+ Stock options
More information about location
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- 5+ years of product management experience, ideally with marketplace experience
- Experience designing and implementing solutions focused on logistics and operational efficiency
- Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions
- Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions
- Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas
What the job involves
- The Product Management team is looking for an experienced Senior Product Manager to focus on the ezCater restaurant partner Fulfillment Experience. In this position, you will build best-in-class tools and reporting to allow our restaurant partners to effectively and efficiently fulfill ezCater orders and create a great customer experience
- You will partner with the engineering, user experience design, and research teams to understand the operations of our restaurant partners and ensure that we have the capabilities to fit seamlessly into their processes
- Drive the vision and develop a roadmap for the fulfilment platform for our restaurant partners
- Ensure that our partners have the data and tools they need to complete ezCater orders
- Develop internal tools to ensure our team can effectively support our partners during the fulfillment experience
- Leverage ML and AI to optimize the fulfilment process and identify orders that may be at risk
- Tell a compelling story using research and data to evangelize the roadmap and vision
- Build deep empathy for ezCater partners and become their biggest champion
- Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, and other Product Managers to define, prioritize, and build new functionalities and improved restaurant partner experiences
- Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience
- Create and monitor the ongoing metrics that measure and define success
- Travel to Boston quarterly for planning and business reviews
- Have fun building impactful software with awesome people
Application process
- Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service while the food providers fulfil the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfil. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Co-Founder & Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
Salary benchmarks
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