FareHarbor Websites Manager, FareHarbor
$95.2-142.8k
Plus 15% bonus potential
More information about location
Booking solutions for tour operators
Be an early applicant
Booking solutions for tour operators
501-1000 employees
Be an early applicant
$95.2-142.8k
Plus 15% bonus potential
More information about location
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- 4+ years of management experience leading high-performing, cross-functional, and global teams
- Proven experience in owning departmental targets and driving revenue growth at a global scale
- 3+ years of experience in account management, business management, or sales leadership (SaaS or travel tech preferred)
- Exceptional leadership, communication, and stakeholder management skills
- Strong analytical and strategic thinking abilities
- Highly organized, proactive, and adaptable to a fast-paced, global environment
- Experience working with or overseeing Training and Enablement teams
- MBA preferred (or equivalent advanced degree or experience)
- Up to 30% travel expected
- Inspirational and results-oriented leader
- Exceptional communicator who drives alignment across global teams
- Strategic operator with strong commercial acumen
- Collaborative, decisive, and data-driven
- Passionate about developing people and delivering measurable impact
What the job involves
- The FareHarbor Sites Manager serves as a key commercial leader responsible for driving the global growth, scalability, and operational excellence of FareHarbor Sites (FHS)
- This role is central to shaping and executing the strategy that expands FareHarbor’s footprint, strengthens client partnerships, and delivers measurable revenue impact across global markets
- This leader will oversee a global, cross-functional organization — including Client Success, Training, and Enablement — ensuring consistent performance, scalability, and alignment to FHS and FareHarbor’s commercial objectives
- The ideal candidate brings a strategic and data-driven approach, combining commercial acumen with operational discipline to optimize client retention, accelerate adoption of high-value services, drive revenue and enhance the overall customer experience
- They are a motivational and results-oriented leader who can move seamlessly between high-level business strategy and hands-on execution — ensuring FHS not only meets but exceeds its global growth, efficiency, and client satisfaction goals
- Lead, mentor, and develop global teams across Technical Training, and FHS Commercial and Enablement, fostering accountability, clarity, and collaboration
- Inspire high performance through clear direction, consistent feedback, and professional development opportunities
- Partner with regional and global leaders to define strategy, align priorities, and deliver on department and shared commercial targets
- Promote a culture of ownership, innovation, and operational excellence within the commercial organization
- Manage performance reviews, set objectives, and build succession plans for direct reports
- Own and deliver on KPIs, including but not limited to: revenue, pitch-to-live conversion, FHS package adoption and net retained revenue
- Develop and implement strategies to optimize global sales performance and new market penetration
- Analyze pipeline and performance data to forecast results, identify risks, and guide data-informed decisions
- Align commercial initiatives with lead generation, marketing, product, and operations to drive growth and scalability
- Streamline sales and account management processes and ensure alignment between global and regional goals
- Serve as the primary connector between FHS leadership, Enablement, Marketing, and Commercial Operations
- Communicate performance insights, strategic direction, and outcomes clearly and persuasively across all levels of the organization
- Ensure transparency and consistency in communication to maintain alignment across global regions
- Represent the FHS commercial team in cross-departmental leadership forums, ensuring unified execution and messaging
- Oversee global commercial performance — including conversion rates, lead quality, and sales productivity
- Partner with Training and Enablement to ensure teams are equipped with the tools, knowledge, and structure needed to excel
- Identify operational inefficiencies and lead initiatives to improve performance and revenue generation
- Collaborate with analytics teams to track KPIs, report outcomes, and continuously refine strategies
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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