Customer Success, Habu

Salary not provided

Senior and Expert level

Remote from US

Clean room customer data management platform

Job no longer available

Clean room customer data management platform

21-100 employees

B2BPrivacyBusiness IntelligenceSaaSData IntegrationData AnalysisData Sharing

Job no longer available

Salary not provided

Senior and Expert level

Remote from US

21-100 employees

B2BPrivacyBusiness IntelligenceSaaSData IntegrationData AnalysisData Sharing

Company mission

We make it seamless for businesses to generate high-value analytics from controlled datasets, while protecting the privacy of consumers and the rights of data owners.

Job

Company

Role

Who you are

8+ years of experience in customer-facing roles within a growing B2B software, SaaS or data technology business - or equivalent experience
Demonstrated ability to drive innovation and clear subject matter expertise in data & analytics, marketing & advertising technology
Passion for working with customers, with a track-record of developing lasting customer relationships, centered around technology and data
Excellent collaboration and communication skills. Proven success working in a collaborative, team-oriented environment; self-starter who is energized by the challenge of early-stage company-building
Strong business acumen, strategic thinking, and analytical skills

What the job involves

Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with Habu, customer stakeholders and key partners
Lead technology implementations, working with technical teams on the customer-side to establish data connections with source locations / systems and to configure and test Habu software
Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise. Sequence use cases to ensure that the customer and Habu are prioritizing work that makes a tangible impact
Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization. Identify and communicate areas to improve effectiveness, efficiency and productivity
Work directly with customer stakeholders to gather requirements, communicate updates and findings, and build relationships. Speak and present both internally and externally, leveraging data to tell a story
Develop new delivery assets (plans; templates) and best practices, integrating them into Habu’s evolving Customer Success methodology
Represent the voice of the customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements

Our take

When two brands want to partner, they need to share data, but this can often mean sharing data that they'd rather keep private. Habu solves this problem by providing companies with "a clean room", where they can share the data they need to, without sacrificing security and privacy.

Habu was founded by a team of former Krux and Salesforce execs, which has helped the company to build respectability and funding. Habu distinguishes itself from customer data management platforms by using applications and APIs to make the process more streamlined for marketers. The company represents a more agile alternative to big-name analytics providers like Amazon and Google.

Having raised $25 million in funding in 2021, industry confidence in Habu's product is riding high. The company will need to allocate this new funding wisely if it is to continue to compete with companies such as Google, Amazon and popular data connectivity platform LiveRamp.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

18% employee growth in 12 months

Glassdoor (4.9)

Company

Funding (2 rounds)

Nov 2021

$25m

SERIES B

Feb 2020

$15m

SERIES A

Total funding: $40m

Company benefits

Open PTO and remote work policies
Excellent medical, dental, and vision benefits for you and your family
Life and long term disability insurance
Flexible Spending Accounts and 401k

Company HQ

Union Square, San Francisco, CA

Leadership

Matt Kilmartin

(CEO)

Previously worked as Director of Sales at Akamai Technologies, and as Chief Customer Officer at Salesforce.

Mike Moreau

(COO)

Previously co-founded ReviNet, and served as VP Strategic Initiatives at Salesforce.

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