Enterprise Client Success Manager, TigerConnect
$57.8-113.5k
Healthcare collaboration platform
Job no longer available
Healthcare collaboration platform
201-500 employees
Job no longer available
$57.8-113.5k
201-500 employees
Company mission
To simplify the working lives of healthcare professionals so they can deliver better patient care and experience greater job satisfaction.
Role
Who you are
- BS/BA in Communications, Marketing, Business Administration, Clinical or related field preferred, and 3+ years CSM and account management experience in B2B Saas Software companies
- Client Success experience managing a book of business plus large enterprise relationships with deep technical/product needs driving strong client adoption, retention, and expansions
- Ability to analyze data and tell its story to internal and external stakeholders and develop recommendations based upon those insights
- Energetic, passionate and technical acumen to learn new products and tools – a core value for TigerConnect is Be Curious
- Strategic thinking and problem solving – able to focus on big picture goals and not get stuck in the day-to-day details
- Prior healthcare experience a plus, preferably as a clinician and/or in performance improvement or hospital operations management
- General knowledge of Client Success tech stack - we use Salesforce, Gainsight, Microsoft Suite – and the ability to conduct basic analytics using BI tools like Looker, Tableau is preferred
- Willing to travel to client sites as needed for client facing or internal team meetings
What the job involves
- Establish and maintain strong trusted advisor post-sales relationship with our top tier clients at all levels of the organization, from admin to Executives
- Develop deep empathetic understanding of the client personas, business use cases, and pain points
- Proactive and regular engagement with clients to develop dynamic success plans to outline client expectations and business outcomes with TigerConnect’s solution
- Ensure strong adoption and seek out expansion, cross-sell and up-sell opportunities through intimate knowledge of clients’ business, roadmap, strategies, initiatives, goals and articulating how TigerConnect’s solutions can help them achieve their business outcomes
- Maintain a deep understanding of TigerConnect products and speak with clients about features/functionality that are relevant to client’s use case and business needs
- Strong collaboration with internal teams such as sales, solution design, professional services, product and support
- Analyze client’s usage patterns to gain insights, track relevant KPIs, correlate usage to value realization and identify and mitigate churn risk
- Function as the “voice of the client” and provide feedback to product on how TigerConnect can better serve clients, as well as work with client marketing on introducing clients to reference program(s)
- Responsible for client contract renewals, simple upsells and working with account management team on cross-sells
Our take
TigerConnect unifies the whole healthcare system under one platform, enabling users to connect to hospitals, healthcare providers, patients and their families within one easy to use, secure interface.
According to the Joint Commission Center for Transforming Healthcare, almost 80% of serious medical mistakes involve miscommunication between caregivers. TigerConnect effectively minimises errors in comms and the sharing of critical data between departments, meaning greater efficiency and quality of care.
As many healthcare organizations remain stuck in the technological dark ages, TigerConnect is leading the way in the digital transformation of clinical collaboration. This enables the company to play a key role in strengthening patient care, cutting costs and streamlining the workflows that keep people healthy.
Steph
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2020
$45m
SERIES D
Nov 2015
$50m
SERIES C
Total funding: $129.1m
Company benefits
- Health Insurance: Excellent medical, dental and vision insurance
- Savings: 401k matching program for all US employees and Savings Fund program available for all Mexico employees
- Flexible Work Location: Remote and hybrid onsite
- Flexible Time Off: Flexible time off policy with no limit on days off
- Wellness Days: Company-wide wellness days throughout the year
- Wellness Program: Quarterly wellness allowance to help support your well-being
- LinkedIn Learning: Self-paced learning and development via LinkedIn Learning
- Home Office Reimbursement: Allowance to cover your home office setup expenses
- Headquarter Location: Office space in major tech ecosystems in Los Angeles and Mexico City
Company HQ
El Segundo, CA
Leadership
Sean O'Neal
(CEO)Prior to joining TigerConnect in 2025, Sean was a President & Functional CEO of SaaS and CPO at Sinch. He was also a Writer for Forbes Business Council.
Tim Goodwin
(CTO)Prior to joining TigerConnect in 2020, Tim was the CTO at Vacasa, an SVP/CIO of Digital Channels at Fiserv, and a GM of Software Development at M-Com.
Sheeza Hussain
(CGO)Prior to joining TigerConnect in 2025, Sheeza was a Market President of Enterprise at Press Ganey, CGO at SteadyMD, and CCO at Biofourmis.
Brian Kaminski
(CCO)Prior to joining TigerConnect in 2023, Brian was a Value Advisory Ecosystem Member at Customer Value Community and CCO at Perceptyx and Conversica.
John Montealegre
(CFO)John joined TigerConnect in 2014 as the Chief of Staff to the CEO. He then became the VP then Senior VP of Finance before moving into he role of CFO in 2022. Previously, he was the Head of Sales at Pitzi and an Associate at McKinsey & Company.
Saurin Shah
(CPO)Prior to joining TigerConnect in 2023, Saurin was a Senior Director/VP of Product Management at Medallia. He also spent 6 years at Salesforce as a Director then Senior Director of Product Management.
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