Senior Systems Reliability Engineer, SoFi
Incident Management Enablement
$105.6-198k
+ Eligible for a bonus & long term incentives
Mobile & online personal finance services
Open for applications
Mobile & online personal finance services
1001+ employees
Open for applications
$105.6-198k
+ Eligible for a bonus & long term incentives
1001+ employees
Company mission
To help people reach financial independence to realize their ambitions.
Role
Who you are
- The role needs experienced engineers with excellent cross-functional and communication skills as well as backgrounds in operations, software development, systems performance, and resilience engineering. While always focusing on the quality experience of our customers
- 5+ years of experience as an SRE and or/software development engineer
- Strong understanding of SRE principles
- BS/MS degree in Computer Science, Engineering, or a related subject or relevant experience
- Strong experience building, analyzing, and troubleshooting scalable distributed platforms
- Proven working experience in installing, configuring, and troubleshooting applications running on UNIX /Linux-based environments
- Experience with automation software (e.g., Terraform, Puppet, cfengine, Chef, Ansible)
- Experience in the design and implementation of technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability, and timely delivery
- Demonstrated proficiency in writing complex scripts in a standard scripting language (e.g. Go, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
- Experience leading cross-organizational efforts with different teams to identify operational challenges and implement solutions
- Experience operating in the Cloud, preferably in AWS
What the job involves
- As part of the SoFi Incident Management Enablement team, you will be responsible for delivering and maintaining critical systems to facilitate response, documentation, and reporting of incidents and driving standardization and adoption of tooling or processes to improve detection/mitigation of impact for SoFi services and customer experience
- Build the future of the SoFi Incident Management platform with designs treating infrastructure as code
- Deploy and improve instrumentation for monitoring and logging the health and availability of services
- Configure and maintain software and system management tools
- Proactively ensure the highest levels of system availability
- Develop automation to improve operational efficiencies and system integration
- Partner with engineering teams in the design of systems and infrastructure
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem-resolution
- Participate in deep technical design discussions within your team and across partner teams to ensure that we're building the right systems and keeping the quality high
Our take
SoFi started by offering ways for students to secure better financial terms on their loans, and now offers a huge range of personal finance products, including bank accounts, loans, mortgages, investment advice, and investment opportunities. Many customers find they have to go to multiple financial service providers to meet all their finance needs, but SoFi overcomes this issue by putting it all in one place.
Its goal, to cover all the financial bases, sets them apart from many of the traditional banks and even some of their digital competitors, such as Avant, which has chosen to focus on providing credit alternatives. Although it is operating in a competitive market with a lot of big players such as Monzo, Revolut, and Starling, the company has managed to raise huge amounts of funding to support its rapid expansion.
SoFi has focussed on global expansion, moving outside the US, and has made a series of acquisitions to support this - including a Hong Kong-based investment app called 8 Securities. After going public on the New York Stock Exchange via a SPAC merger in June 2021, the company has continued to evolve and release more mission-oriented services into its roster, and strengthened its lending capabilities through a $350 million post-IPO loan. To date, the company has sold over $15 billion in personal loan collateral and continues to strengthen its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$369.9m
LATE VC
May 2019
$500m
GROWTH EQUITY VC
Total funding: $2.7bn
Company benefits
- Comprehensive health, vision, dental, life insurance, and disability benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs, up to $5,250 per year
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Flexible time off
- Fertility and family planning options
- Free financial classes
Company HQ
The East Cut, San Francisco, CA
Leadership
Anthony Noto
(CEO)Graduated from the U.S. Military Academy after being a telecommunications officer and captain in the U.S. Army. Has worked as Head of Gobal Telecommunications, Media and Technology at Goldman Sachs, been the COO of Twitter, and also the CFO of the National Football League.
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