Closing Operations Specialist, Snapdocs

Salary not provided

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the target starting hourly rate for this role is $23.74 per hour. For all other locations, the target starting hourly rate is $20.77 per hour

Junior and Mid level

Remote from US

More information about location

Automating mortgage closing

Be an early applicant

Automating mortgage closing

201-500 employees

FintechB2BMortgagesReal Estate

Be an early applicant

Salary not provided

Junior and Mid level

Remote from US

More information about location

201-500 employees

FintechB2BMortgagesReal Estate

Company mission

To automate mortgage by connecting the people, process, and technology that powers the industry.

Job

Company

Role

Who you are

Maintains regular and punctual attendance
Works overtime as assigned
Works cooperatively with others
Works in a remote (quiet environment)
Has a functioning high-speed internet connection
Complies with all company policies and procedures
Shows up to meetings on time, ready to listen & participate
Manages a calendar/schedule and raises concerns to managers if there is a conflict
High school diploma required
Typically requires a minimum of 1-2 years of related customer service experience
Strong written and verbal communication skills
Ability to learn new computer system applications
Detail oriented
Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
Results oriented and self-motivated to consistently meet expectations in productivity and quality
Positive with a natural drive to help people, customer service experience is a bonus
Curious and has a learning mindset; eager for feedback
Thrives in a team environment

What the job involves

The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users
A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers
Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
Engage in 1:1s with their Supervisor bi-weekly
Engage in team meetings weekly
Assists with special projects as needed

Our take

Real estate closings tend to be inefficient and fragmented. Snapdocs is a software provider that specializes in closing digital loans and mortgages, it uses a single platform to connect the various parties involved in establishing a mortgage. Like many industries, real estate is starting to favour the online space for efficiency and improved customer experience.

The company provides a suite of cloud-based products that simplify the process, bringing every party together in the online space to reduce the cost of deals and increase the efficiency of closing them.

An impressive list of settlement agents has started using the company’s platform, including Googain, Bell Bank, and Lenders One Cooperative. With 20% of real estate transactions being processed through the platform, the company is well set to see further expansion within the market as its patented technology sees further adoption, integration and implementation.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-39% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 5 rounds)

May 2021

$150m

SERIES D

Oct 2020

$60m

SERIES C

Total funding: $253m

Company benefits

Excellent health, dental, and vision benefits
401(k) with up to 4% company match
16 weeks paid parental leave (regardless of gender)
Flexible time off policy
Flexible spending account for healthcare and dependent care
Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
Life and disability insurance

Company HQ

Financial District, San Francisco, CA

Leadership

Aaron King

(Founder)

Before founding SnapDocs, they founded another mortgaged-based company, NotaryLink, which focused on signing services. They were the former product manager for Afar Media which specialized in traveler experience beyond the guidebook.

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